Visionworks
640 Apache Mall,
Rochester, MN

I had a great experience with the doctors and the workers out front when I needed to find a frame for my new glasses. Unfortunately the worker in the back seemed a bit flustered and irritated when the doctor asked her to stay in the room to do some of my eye tests and complained about how she is “now behind because they expect us to stay in the room” and “this is just great” and didn’t seem to be in the best of mood. Again, it was minor, but it really did stick out during my visit.

I recently had an eye exam and 2 new pair of eyeglasses (1 distance, 1 reading pair). The staff have been very helpful and friendly each time I have come into the store with the initial visit, glasses pick up, return for adjustment. I had to return my frames and Destiny was very helpful and kind to me. She really went above and beyond. There is also a man there who was so helpful in adjusting my glasses (sorry, I don't know his name). In addition, that same man was very patient and kind to an older Asian woman who had difficulty with English. She got her daughter on the phone and the man spoke to the daughter. He was very kind and generous. I would recommend VisionWorks to anybody needing eye care!

This place is awful since COVID. It’s not clean or nice looking & the customer service is atrocious. My son drove an hour to a scheduled eye exam, for them to say they won’t see him because an adult needs to be present and he’s 5 mins late. At a medical facility a parent can’t be present without consent at 14+. I guess I don’t understand their HPAA policy of 18+. What a joke. 2 hours of driving for nothing. They also didn’t call me regarding the trial pair that was in for my daughter either from a month ago, nor can you ever reach a representative via phone. Also, the person doing the vision tests should have his pants pulled up and not look so sloppy if we are worried about sanitary care and hygiene. His butt crack was hanging out in front of customers and coughing all over. I will not be a returning customer and 1 star was being generous. Absolutely done with this place, that was the final straw for me and my family after 16 years.