Visionworks
8251 Flying Cloud Dr,
Eden Prairie, MN

I had a very negative experience working with Dr. Benedict. He was quite dismissive and rude during the entirety of my visit. He didn't take my input into consideration regarding MY vision. I tried to explain to him that I was satisfied with my current prescription, but he still insisted on bumping my prescription up significantly despite my concerns. He said that if he doesn't increase my prescription to these levels, that he could be liable if I get into a car accident. After doing my research, this is not true in the slightest. If it were true, I would be willing to sign a waiver but that wasn't offered. He said that if he didn't increase my prescription, that I may not even pass the DMV eye exam, which is also untrue. He pulled up the vision chart for the DMV eye exam and I could read it perfectly. He didn't even check to see if my current glasses were satisfactory enough to see the 20/20 vision line. I feel like I was lied to and manipulated. The contacts that he gave me at these significantly increased levels have given me migraines and severe headaches over the past week. This prescription level is causing me physical pain, but based on how I was treated, I know that if I bring it up, that I will likely be dismissed. All this from a medical provider who is supposed to make their patients' lives better. Unfortunately, now I can't even go to a different eye doctor because my insurance only covers one eye exam per year. In the 18 years that I have worn glasses, I've never received this kind of treatment before. I practically left the office visit in tears because of the treatment that I received. I have reached out to customer service so we will see if I hear anything back. Based on my experience, at this time, I would recommend going to a different eye doctor who cares about their patients. A provider who will actually listen to their patients' concerns and cares about their quality of life rather than making a quick buck.

Worst experience ever - avoid Vision Works at all cost! Purchased a warranty plan that advertised free repairs and replacements, was told after my replacement glasses where 2 weeks late from the promised completion date that we owed $30. Good luck ever trying to get a hold of them for assistance, I was only able to get things sorted out when I made a trip in-person. I will never do business here again.

Visionworks' website says this location is open until 8:00 PM, their phone recording says it is open until 8:00 PM, and their own sign states they are open until 8:00. We arrived here at 7:40, and it is indeed closed. Poor work ethic by the management and/or employees here, evidently.