Zero stars. I'm here at 1:58 for my 2pm eye exam appt. The lady takes a gentleman ahead of me for his 2:15 appt without any explanation. Thanks for wasting my time and gas. I drove half an hour to go to this store because they had an open appt today. Very, very unprofessional. Will not go to ANY Visionworks ever again.

Do not shop at this location if VisionWorks is your only choice. Go out of your way to go to another location, to avoid having to return multiple times for sub-par customer service and they can't even get an order right. Changing employment and moving out of state in a week. Had an eye exam on 08/26. Ordered two pairs of glasses and two boxes of daily contacts through the associate Jeremy. Order came in on 09/06 and I was able to pick them up on Friday 09/09. The glasses that were ordered were incorrect, I got transition glasses when I asked for blue-light protection. Came back to return them on 09/10, they were closed, that was my fault. Came back on 09/11, they were closed in the middle of the day with a be back for lunch sign. Came back again on 09/11, returned both pairs of glasses, representative couldn't provide a receipt. Store Manager Jamie called today, could only return ~$200 of the ~$600 purchase back to my AMEX. I used split tender between my AMEX & HSA account. I do not have access to that HSA account anymore and it is closed as of 08/31. So now on top of having to visit the store 5 times for sub-par service, I now get to figure out how to get my refund back in order to get a correct pair of glasses, all while moving. Store Manager Jamie sucks.

I've had good experience with other Visionworks locations. For this one, I had an appt, but they couldn't find my insurance, even with the card I had. Because they weren't able to help me, I walked in to America's best, across the street. They found my insurance immediately and helped me with no appt.