Visionworks Doctors of Optometry
11781 Commercial Dr,
Fishers, IN

I went in for a pair of safety glasses with side shields because my company has a contract with them. They told me where the section was. All of the safety glasses had dirt all over them, it was clear they have never been cleaned or sanitized. I picked out a pair and went to check out and was told that they were not safety glasses. Then they asked their coworker who said 'read the lens, they are safety glasses'. Then came the checkout process. They said that they have no idea how to add side shields to the order and that 'I can write a note, but the lab usually ignores those and doesn't send them'. They also told me the safety glasses I picked out don't have side shields, even though they clearly have built in clips to attach them to the frames, apparently they have never heard of detachable side shields in their life. They also had no idea how to process a company voucher even though the plan number is written on it. There is an obvious lack of training.

I've not had the greatest experience with this location. My initial visit I waited for over 30 minutes before even acknowledged. The exam went well. But check out was... odd. The girl kept complaining about working there and how she was going to work somewhere else. She them charged me when I should've had NO out of pocket charges. I then waited 2 weeks to see if my trial contacts had arrived. They WEREN'T ordered. Now I'm a week into waiting for them again, and they say they can't find the order. I will be asking for a partial refund and will NOT order my contacts/glasses from here. And I won't return or recommend this location. Save yourself the headache of going without your vision correction and lackluster customer service and go to a different eye doctor.

I've been here a few times, but this time might be my last unfortunately. I loved the doctor, don't get me wrong, if you don't mind the, (I hate my job) vibes from the front desk, then this is the place for you. I just like it when people are professional, punctual, and show some sort of enthusiasm about helping you.