Kathy C

Highly recommend this location. What a great team of employees. All went so well from the moment I walked into the store for my eye exam to the purchasing of glasses. I was greeted by Austin, I checked in for my easily made appointment via on-line booking. Was taken for my eye exam within 5 minutes by Austin. Austin explained the next 3 steps and what the 3 machines are for. I opted to not have my eyes dilated this time. Instead they have a machine that does the same procedure, if not better, for an additional $35.00. This part of the check up showed my present glasses are too strong. (I thought, yeah right. Wrong, its only a machine!!!). Austin assured me the Dr will verify the results, the machines are pretty accurate. Once finished, I saw the eye Dr who does his physical exam. Well, to my surprise, the machines were correct. The eye Dr's exam (1 or 2, 2 or 1) also came up with my glasses being too strong. The eye Dr explained my exam in great detail and explained how my eyes see different with glasses. My Mom has Macula Degeneration. We discussed this and he pulled up my pictures to show me how he knows I do not show signs of this hereditary disease. So then came the time of picking glasses. I was so glad the employees were able to give input on the glasses I was picking. (Too small, too big, too narrow). Big help!!!!! I highly recommend this location for your eye exam and glasses. It's so nice to have a group with great customer service skills and knowledge of their jobs. Every employee was busy and friendly. Great job Dr. Itabiyi, Anthony, Austin and Ivelisse.

p rich

My husband and I had appointments in May for which we waited over two hours. They treated me like an imbecile, I suppose because I'm old. For example they said I had a PD of 70, which I do not. I asked them to check my records or even the old glasses, which came from VW, but there was no record of us. My glasses came in June. The prescription was wrong, which they admitted, but they said it was close enough. They gave me the new prescription on paper and sent me away. Then my husband's glasses came. He doesn't like conflict, so he didn't complain at first. FInally he went in and they did a new exam, admitted there was an error, and sent away for new glasses. So I guess I'm stuck with some expensive trash. Update: VW replied to this review by email and said I could return the glasses. I returned the glasses within the return window, though the man at the desk said I waited too long, questioned the authenticity of my receipt, and asked me repeatedly if I wouldn't change my mind. He told me his computer was acting up, and used the wait time to pressure me to reconsider. Still waiting for the refund.

Bob

After a year of my bad experience at the Springfield location it was time to try a different store. I decided on this one since it was relatively the same distance from me. Great experience once i walked in. Manager was already nicer than at Springfield. Totally recommend this store over Springfield! Good Job to the Edgmont Visionworks store.