Visionworks King of Prussia Mall
160 North Gulph Road Ste 2007A, Prussia Mall,
King of Prussia, PA

I had a lovely experience today getting my exam and contact prescription. I have never used contacts before and the man who taught me how to put them in was so patient and kind. It really did take me a while and he did not seem frustrated/rushed at all which made me feel all the more comfortable. Tai’Janai at the front was so helpful getting me checked out. I had a very pleasant experience with her and everyone at the store. Overall I felt comfortable and that my concerns were handled with compassion and care.

While leaving this Visionworks, I told the staff there “This is some of the best customer service I have ever had”. I walked in planning to schedule an appointment weeks away to get contacts and I walked out with my own pair, thanks to the efforts of everyone there. Everyone did everything they could to give me the best experience possible, and it absolutely was. Niyahle was very welcoming and helped me to get on the calendar for an appointment for the same day. Dr. Seo (I believe) fit me into her busy schedule for an eye exam and was very nice. Daeshawn was very personable and friendly while I was waiting for my exam. And Tai’Jani was both patient and helpful during the fitting and made a phone call after to ensure what glasses I was eligible for. This was all within an hour at most, if that. Everyone collectively established the ideal environment I feel any and every customer looks for.

Sharing my experience with Vision Works. I did an eye exam and contact lens purchase on May 31st and paid $208.5 that day itself. Due to some reason, they were not able to fulfill the order until now. Today, I called them and canceled the order, as its been more than 3 months, and I ordered the contact lens for a soccer tournament. Since I don't need it anymore, today I canceled the order. Ideally they should be compensating me for making me wait for this long for nothing. But, what they did instead is, they gave me a partial refund. They charged $50 for my eye exam that day, which they didn't refund. I only did the eye exam for the prescription to buy the contacts. Don't understand why they can't just own their mistake and do the right thing here.