Visionworks Palm Valley Pavilions West
Pavilions West, 14009 W McDowell Rd,
Goodyear, AZ

I hate to leave such a bad review of this location, but I've now had multiple bad experiences. When I first visited to get an eye exam, I didn't feel that the doctor really took the time to provide a thorough exam. The appointment was later in the afternoon, so maybe things would have gone better if I'd booked an appointment earlier in the day. Either way, when I received my prescription, I realized it was incorrect. After a couple of conversations with management, I was recommended to Dr. Betts at the Avondale location and had a great experience with him. A couple days after receiving my glasses, I noticed that they were not fitting well. I brought them back to the Goodyear location to have them fitted and now not only do they feel even less secure, there is clear damage/indentations on the frame where they were adjusted and one of the lenses doesn't seem as clear. This is a pair of $250 Ray Ban frames that are intended to last for several years and are now damaged 2 days after receipt by a Visionworks employee. I should have just gone back to the Avondale location in the first place and now I'm stuck with a pair of dented frames that don't even fit properly.

I was not greeted when entering the store. First time I’ve ever been in and walked around for a while before being acknowledged. The store was not even busy, but after a while more customers came in and then I was greeted. Not a great first impression.

My husband and I had appointments this morning, the entire experience was great but the woman who helped us select our glasses was amazing! So kind and informative! I give her 10/10 Highly recommend