Visionworks San Tan Village
2156 E Williams Field Rd #104,
Gilbert, AZ

Poor customer service… I walked in, no greeting. I waited 15 minutes for assistance, there were 2 customers ahead of me. One went to the back for eye exam. The other was being assisted. When they left another customer came in the store and was greeted and offered assistance immediately. And yes the employee was aware I was in the store as she watched us the whole time we were there. As I exited she had the audacity to say have a good day. I took my business elsewhere because of this.

I like this Visionworks. The Doctors and staff. I purchased new glasses in June and I'm still waiting for the insurance claim to be processed by Visionworks. Store personnel has tried to be helpful but they are the employees who file the insurance claims. I have tried to be patient but this timeliness is unacceptable.

I have recently purchased new frames/lenses at Visionworks in the San Tan Mall. My experience was excellent. While I have not yet picked up my glasses, I have every confidence they will be measured and fitted correctly. My sales associate was Jarrod and he was knowledgeable as well as professional. It was obvious quality was important to him and he reflected that by his attention to detail. I highly recommend Visionworks at the San Tan Mall