Visionworks Shoppers World
1 Worcester Rd #525,
Framingham, MA

I had an excellent experience at Visionworks in Framingham. The customer service from the staff, especially Dean the Manager, was outstanding. Dean went above and beyond to ensure my kids had a great experience. With the help of the Optician, we purchased 3 pairs for my kids and 2 pairs for myself. This has been the best experience I've ever had at an eyewear store. Thank you, Dean and Visionworks in Framingham! We are customers for life!

Exam and picking glasses was great. However, I was offered an optional service, so I asked what it would cost. The employee (who had all of my insurance details) told me my insurance covered it. Nine months later they billed me for it. I don't appreciate being billed for a service which I agreed to because I was told it wouldn't cost me anything. If you don't know if insurance will cover it, that's fine, but tell me that; don't lie to me and say it will.

My Husband and I both came here recently. We both had wonderful experiences. The eye exam was quick and thorough. We picked out some frames while we waited and ordered quickly. We really appreciate that they did not overly sell to us, or persist to purchase upgrades. It was straightforward and quick. Thank you!