Visionworks South Elgin Crossing
384 S Randall Rd,
South Elgin, IL

Went in yesterday, Doctor was awesome. Older lady upfront was rude. Vision insurance wasn't used this year and she said we had no benefits. Had to call my insurance to clarify. Lazy/angry lady🤣 …

Rude, terrible customer service. It took me 2 hours yesterday just to make an appointment. I come in today for my appointment they tell me they can't do my appointment untill my mom makes her payment. (they had her there an hour and a half for a single appointment she decided to leave because she had other priorities and errands that needed to be done. She informed them that she would be back to make the payments.) First of all I'm an adult I'm 21 years of age I shouldn't have to wait for my mom to make her payment. Very rude and unprofessional business I won't be back. I'll also reccomend my family to go elsewhere in the future. Avoid this place they love to waste your time.

Hey, Visionworks! Thank you for giving me only about 5 seconds of your time! I drove two minutes down the road to Target. It turns out, Target was able to tell me that the insurance that you “never heard of, sorry” happens to be VSP—YOUR insurance! Lol. Crazy what a little better customer service and a few moments of care can do. I might pay a little more now, but they took the time to explain the insurance and how it works, and I will utilize them out of network simply because they were kind and took a few minutes to treat me like… a CUSTOMER! I’m not telling people that you’re terrible… just didn’t do anything to earn my business! Thx! -Dale