Kris Indahl

WORST. SERVICE . EVER!!!! I was excited to find a pair of frames that I liked after looking for a few weeks. I placed my order and couldn’t wait to pick them up. I was told I’d be notified when they were ready, given a date two weeks out, but was told they often arrive in about a week. After hearing nothing for three weeks I called to see if they were ready. Their automated line told me they had no order on record for me! 😳 After reaching someone at the store I was told they’d been there for two weeks (!!) and that a manager had texted me, but no text ever came. But here’s the really annoying part: when I picked them up and tried them on, there were blank lenses in them - no prescription at all! So they send them back and when I arrive for the pick up (round 2!!), first the person working didn’t acknowledge me for 20 minutes, and second, when I finally tried them on, the prescription was wrong again - I’m near sighted and would never have been able to see well enough to drive with them. The sales clerk couldn’t have been more rude, telling me she could tell the prescription was in them because she could see the blue light reflecting. Well maybe that’s true, but if I can’t see, I can’t see. I asked for a full refund (I’ll believe it when I see it). DO NOT BUY GLASSES HERE.

Kyle Johnson

Terrible customer service. I came for an eye exam and to order new glasses. I will say the eye exam itself went quickly and the doctor was kind and helpful. Can’t say nearly as much for the people working the desk. Both employees seem annoyed with every customer who came in. After my eye exam, I found some glasses I liked and brought them to the desk to order them. The employee then proceed to tell me that their entire computer system was down and they wouldn’t be able to order them for me today. The employee said they would write down my order and place it for me tomorrow when the system is back up. That would be fine enough, except I never heard from them that next day, or the day after. I tried calling the location to check on the status of the order, BUT NO ONE EVER ANSWERS THE PHONE. Seriously. I’ve tried calling at least 6 times over the past two weeks and every time I call, no one answers, then eventually the phone system transfers me to the Visionworks corporate call center, they say they’re going to try and contact the store, then after being able get ahold of anyone themselves, they say “we’ll send a message to the store to have them call you back right away”. We’ll, I’ve been waiting 3 days since the message was sent to the store. Guess what. Still no call back. Who knew they could make it this hard for me to give them my money for some glasses.

Samuel A Hageman

I have been a Vision Work customer at Southdale Center for over 7 years. The current assistant manager has now sold me 4 sets of glasses and has always exceeded my expectations! Thank you, Sam H, Minneapolis