Mystique Soul

Went with a family member. My experience was fine with in person Doctor. However, the clerk seemed exasperated when I didn't want my eyes diluted or to try a new test to see if your eyes are healthy. Family member had virtual appointment and it was the worst. The sound went out numerous times and the assistant was playing games on his phone. Tried a couple of contacts and none of them worked. They wanted another virtual appointment to try more contacts. No Thank You!!! Never going back! Needed a new prescription for a different brand of contacts to purchase somewhere else and Kelly acted extremely rude and unprofessional because it was such an inconvenience for her. The Southridge store needs to train staff on customer service and professionalism in the work place. You really need to reconsider the whole virtual eye exams.

Natasha Hermosillo

The process from scheduling, exam, to grabbing a pair was smooth. The ladies at night were great at helping assist me with picking out a pair of glasses. Vision works at times can be expensive however their service keeps me coming back time and time again.

Mark Wood

1st time in with my wife the staff was ok, not very friendly or helpful but got the glasses ordered. Then I went in next day to get mine,I had to have an exam and the guy that works there to check me in, has NO personality. Just said sit there and the Dr will be out to get you. I said I wanted to keep my frames and just get the lenses. He rudely said well then you will have to go without you glasses for next 2 weeks, so I had to pick out frames since I need my glasses. Then we go in 2 weeks later to pick up my wife's glasses, both employees are in their phones, and he hands my wife her glasses and I ask him, so I ordered my glasses just a day after her and was wondering if mine happen to be in to. Again rudely, no yours aren't here. They Definitely need to work on customer service and being polite to customers