Visionworks Surprise Marketplace
13371 W Grand Ave STE 102,
Surprise, AZ

I want to edit my previous review, I was called back by the manager a couple days after I sent the email and was willing to do the exchange for me. She was very kind and helpful as I went in. Got my new glasses about 2 weeks later and love them, thank you! I purchased contacts and 2 pairs of glasses at this location. One of the workers contacted me to let me know that my contacts had arrived. I then told her that one of my glasses, I didnt like after all and if I could exchange them. I also asked how long I had to take them in. She told me it was fine and I had 1 year. I went in 4 months later since she said I had a year, and the woman in the front was very rude and told me that I was to late for an exchange. After I had told her what I was told over the phone, she said she couldn't do anything about that and would have her manager who was on vacation call me. No one has called me and its been 2 weeks since I went in.

Surprised this place has a 4.3 review score. They must delete the bad reviews. I will post one anyway in the hopes someone will see it before wasting money here. I had purchased a pair of glasses just shy of 4 months ago. I had the lens fall out and went to see if I can get them repaired. I was shocked to hear they were not under any warranty but i could purchase another frame for 25% off as that was the current sale. I had to laugh. You want me to spend $200 on another pair of glasses so they can break in a few months??? This is a terrible place that dose not stand by their product. I will never go here for glasses again

Yesterday I had an eye exam and ordered new glasses. Today I got a text saying I have an appointment for Monday, Dec 2 at 9:45. There is no Mon. the 2nd, nor do I have an appt. Forget phoning! "Amelia" cannot take care of anything relating to customer concerns or questions. You will be losing business if people have to deal with a robot every time they call Had the same problem at another location that I was referred to because I have to have an additional eye test that your office can't provide. Because of "Amelia" I had to drive 19 miles just to to get scheduled with the same doctor.