When I first called for an appointment, the woman who answered the phone stated they did not accept my insurance despite their office being listed on the insurance company's website. She didn't say she would check ... she just stated that they did not. Of course I checked with my insurance company and they confirmed my insurance. I made an appointment for Tuesday at 1:40 PM. Unfortunately, due to a car accident on Telegraph, I was 10 minutes late. When I arrived, I was told that there was a 10 minute grace period and I would have to reschedule. I am an individual who values time ... not only my own, but the professionals that care for my health. Had I known about the 10 minute grace period (which was not mentioned in the copious amounts of literature sent to me) I would have called the office while waiting for police to clear the roads. Needless to say, I'll be taking my health care needs elsewhere and advising my senior group to do the same.

Got to my appointment early and was simply told to wait and no one else was in store but me and my husband and two clerks. They proceeded to talk about clothes shopping and Christmas loudly between them ignoring me completely. I needed help selecting frames and many things as it’s my first time getting glasses. Very unprofessional ladies and very rude and dismissive. Walked out after few minutes of their conversation. Thanks for nothing.

Waiting to see if the lab can cut the lenses right for the third time. My exam was September 22nd,still waiting for the correct cut on the new lenses. I’m done with this office and company.