Visionworks Westfield Louis Joliet Mall
Joliet Mall, 3340 Mall Loop Drive Ste 1442, Westfield Louis,
Joliet, IL

Excellent! Got in right away! The girls at the desk were nice, the eye tech girl was great and the doctor was outstanding! Explained everything to me in great detail:)

I haven’t even received my glass yet but I want to say that this was by far the best experience I’ve had with customer service in years. Dr Jani was personable and polite. The young lady( the tech) was awesome. I didn’t get her name but she was patient and friendly with myself and my daughter. The two at the front desk… not so much!

Doctor was great! My complaint here is that while I understand some things are a medical necessity and recommended, it is unethical for neither the front desk or the person doing the pre-tests to tell you a part of the visit isn’t covered by insurance (retinal scan). They tell you after the fact at checkout. Thankfully, the amount isn’t all that much and I can afford it but working in a different medical field where we take all types of insurances including Medicaid, is it not the standard that your patients be informed up front if you know something won’t be covered? Now whether or not they can opt out of it or you have to turn them away because they don’t want to pay is the patient’s decision and issue at that point.