Visionworks Willamette Towne Center
799 Lancaster Dr NE Suite 120,
Salem, OR

This is my first time getting/using contacts, and Dr. Freeh has been amazing. Every step of the experience has been wonderful! I would highly recommend them to anyone looking for stellar service and care. (I also purchased my first-ever pair of eyeglasses from them a 3 years ago, and I had an awesome experience with that as well. They helped me find the best frames for my face shape, and the fact that I still have and use the same pair is testimony to the quality.)

I had a bad experience last year. I ordered Contact lenses on august 2022 and only received in January 2023! I had a new appointment as couple weeks ago and I cancelled the appoint because of their customer service. So, I decided to give them a new chance and I went there again. The doctor is awesome, but their staff is horrible! I have a really good insurance, and I know that I would be covered, but the lady who helped me had a mistake, and I noticed she tried to fix, but the guy, which I don’t know his name, but he is Hispanic guy, told the lady charge him! And the lady was trying to fix… his answer? If he already paid his deductible part ( witch I did) there is nothing we can do, tell him that he needs to pay for his contacts. I felt disrespected and made me feel that they only care about money, I did not felt a valuable customer at all. In the end, I walked away without the money that I put it in and also without order my contacts. I have been their customer since the location was inside the mall. I would not recommend them at all.

Reyna did an outstanding job assisting us with glasses today. She was professional and engaging. Got what we needed at a fair price! Highly recommend