Vistarr Eye Care Centers of West Chester
845 West Chester Pike,
West Chester, PA

Reliable service. Doctors are fabulous and know their stuff. I felt like I received a great exam. The doctor took her time and explained everything she was doing to me and answered all me questions.

I really wish I didn’t have to write this review but I hope sharing my experience represents a learning opportunity for everyone. In summary, the bedside manner that helps patients feel at ease during a vision health checkup was lacking throughout the organization, and it unfortunately manifested itself in various ways throughout my appointment. First, when booking the appointment, the person was short on patience. When I showed up for my appointment, I had my vision insurance card but they also asked for my medical insurance card, which is not necessary for this visit but they insisted on having it on file and became upset when I declined to provide it to them. During my appointment with the optometrist, they dilated my pupils without asking for my permission or sharing its side effects. In other words, after having my pupils dilated, I could not drive back to work safely until the drops wore off. The doctor shrugged it off and gave me sunglasses. If I had known about the pupil dilation ahead of time I could have made arrangements to have a friend drive me to/from the clinic. Lastly, I wore my contacts to my appointment and brought my glasses with me as they had requested. They took my glasses to run a few tests. It was only after I was putting them on at home in the evening that I noticed a deep scratch across the center of one of my lenses. Lessons learned: (1) How welcoming the front staff is a strong reflection of the overall atmosphere of the clinic (2) in this day of identity theft and privacy concerns, only share what is necessary to receive services and nothing more. Why is additional personal information needed and why expose yourself to liability and grief if this personal information is compromised? (3) Overcommunicate as much as possible so everyone is at ease with procedures. No one likes surprises when it comes to medical care. The doctor/patient relationship is based on trust and establishing that trust is critical for quality care and successful patient outcomes. Sharing what each procedure entails and the side effects allows the patient to be an active participant in their care. Vistarr Eye Care provides an invaluable service to the communities they serve, and it is my hope they consider my feedback above as they look to grow their practice and services.

They need to restructure their representatives for more competent and compassionate people. The staff is so obnoxious and rude that I’m sure if things don’t change they will be out of business. Why businesses think that their staff could treat people so poorly and yet think they will thrive is very confusing.