Visualize Optometry
2630 Carlisle Blvd NE,
Albuquerque, NM

I have been going to this optometrist for over 5 years. I had a medical emergency the evening before my appointment. I called in the morning to let them know that I was unable to go to the appointment. I was assessed a $35.00 fee for not giving them a 24 hour notice. This is the reasoning behind it.... "the majority reason why people miss their appointment is because of emergencies - we loose 102.00 for the slot, so we need to get something out of it" This is NEVER going to get paid and they've lost a long-time customer!!!!! TO BAD WE CAN'T GIVE NEGATIVE STARS!!!!

Great eye exam! Awful customer service from front desk and mgr. Unless you have Medicaid or Centennial ins, they have zero idea about how it works! They told me I was covered, I told them to double check bc I wasn’t sure and I’d have to cancel if not. They said I was good to go and I paid my deductible. Next day get a call saying my insurance won’t pay and that I owe more than what was originally quoted!!! They took absolutely no responsibility in the whole thing. I think they just want $$. So great Doc, hopefully he goes somewhere else.

Rude, unprofessional receptionist. Came in around 3:15 on June 7th. The front receptionist (young woman with dark haired ponytail) took my fathers name and told us to sit down. My father is elderly and has a very hard time sitting for long periods of time, but his glasses just needed a quick adjustment so we didn't think we'd be there long. Well, after 45 minutes and seeing many people who showed up after us get called up, my father and I got up to ask the receptionist how much longer he'd have to wait because he was in pain. Turns out she never added his name to their system and we were sitting for 45 minutes waiting for nothing. Receptionist said she added him back into the system but didn't apologize for her mistake and acted unconcerned about wasting our time. Very unprofessional and poor customer service. The man who assisted my dad with his glasses was great and took less than a minute to make the adjustments. That's the only reason I'm not giving 1star.