I have been a patient of Dr. Christine Kay for several years. In a few words, Dr. Kay is an excellent retina specialist. I have received injections from 3 different specialists and Dr. Kay was the only one to administer them with the least amount of discomfort. When it became apparent that the injections were not working, Dr. Kay tried other forms of treatment and when we determined that my condition was not improving, Dr. Kay was open and willing to consider a second opinion from an outside specialist. Dr. Kay has identified the proper treatment and my condition has improved significantly. Dr. Kay has earned my trust. She is caring, cheerful, and pleasant.

I was referred to Dr H by another eye surgeon for a different problem. I was a patient of his for about 8-9 months. I never really liked many of the assistants because of their rude behavior and them not being very gentle during the testing phase before seeing Dr H but kept going because of him. I received a phone call last week on a Friday before my appointment on Monday telling me they couldn’t see me anymore because my insurance dropped them. The lady absolutely refused to even talk to me about my options of continuing to see Dr H and filing the claims myself. I hate to say never but I don’t ever see myself setting foot back in that office. Now I’m struggling to find another surgeon and hope nothing happens in the meantime.

With a diagnosis of AMD, I was referred to a physician at VRA. I was not familiar with the building, and without full vision in one eye, I could not find the building. There is no sign, and not even a building number over the entrance. Why the mystery? I made 4 u-turns in heavy traffic before accidentally finding the place by asking people crossing the parking lot. In the small waiting room, there is a loud over-large TV, which according to the staff cannot be turned off, even if no one wants it on. I was the only one there. When I finally saw an assistant, she did not know why I was there, although I had waited weeks for the appointment, and I had to explain everything. When the doctor came in, he implied that I had not made a favorable impression on the doctor who referred me to him, who is a friend of his but who allowed a series of mishaps in my care. For this, I am paying? He discounted the accident that caused my emergency, and made it seem as though the possibility of further vision loss was dire if I did not receive monthly injections. However, there was no discussion of options of medications, although there are several on the market. To me, it seems the adverse reactions and low benefits of most of these is not worth the fear, travel, cost (or TV exposure). I feel like I am getting into a chiropractor-like situation where your purpose in the office is the steady income you provide for no proven benefit, but instead personal harm, at the hands of someone who does not like me by way of gossip. Furthermore, there is no way to get a message to the doctor about options or anything else. All-in-all, a most uncomfortable and unfriendly place, and I don't trust the care.