Highly unprofessional. I terminated services one month ago due to therapist who would minimize my experience and insert opinions, always with a frustrated tone. I terminated services two weeks ago via email and many calls and still get calls reminding me to go to group followed by outreach calls inquiring if I am ok. Clearly no communication. It is also highly impossible to get a message from one person to the next.

I'd like to start off by saying the receptionist staff are a great bunch of people who work hard to do their jobs and puts in the extra mile for appointment reminders. Jill is a hard working individual who goes above and beyond with a great attitude while having to deal with a difficult demographic of patients. My therapist is Edward Creighton and he truly goes above and beyond to advocate for his patients despite this being a Medicaid center that obviously come with a lot of associated difficulties with the sheer number of patients being handled. He is a compassionate individual who really works with you to solve the root of your issues while maintaining the utmost professional behavior. He is a gem in this mental health clinic. My issues lie with the program director Grace Martinez. I received a phone call from Ms. Martinez regarding an program issue that has been handled in the past with my therapist. Ms. Martinez accused me of not complying with my therapy without even reading my file with underlying tones and insinuations that I am not doing what I'm supposed to be doing. She came off rude and disrespectful and I don't know how a program director can make assumptions about a patient without even reading their file. She is unfit in addressing patients and the reason why this negative review is being written. I understand this clinic may handle a lot of patients with severe mental deficits, however, you cannot treat everyone the same way and as a mental health professional you have to be able to adapt and be respectful to every individual patient you are addressing without cynicism. The psychiatric director Dr. Carl Rosennman is very professional and compassionate about getting to the root of your psychiatric issue to help resolve issues that may be holding you back from achieving your true potential. I've went through a plethora of psychiatrists in this mental health center and can't say they are the best with the exception of Dr. Rosennman. Dr. Tandem needs to be trained in cultural sensitivity and the psychiatric program feels more like a Medicaid mill. There are not many reviews on this institution and I hope someone will find this useful if they are ever looking to seek mental health help. The stigma of seeking help for mental health is still highly stigmatized in today's society and I hope everyone will feel more comfortable discussing it in the near future. With all being said, this is one of the better mental health institutions in queens that accept Medicaid and help the community with mental health resources.

My experience was wonderful. Everyone was professional and kind. The technicians were informative prior to beginning the procedures and very patient with me when I got nervous. Doctor Rhee was excellent as well. He was thorough, pleasant and very helpful with directives towards towards further eye care.