New patient as a referral from my eye doctor...got to my appointment 15 minutes early, with the understanding that my eyes will be dilated and would be there for approximately 2.5 hours. I assumed that would be from the start of my appointment. I didn't get into the waiting room until 9:10 and was left there until 930, while others who came in after me, got called in. I asked at that time how much longer it would be, that's when they told me they were running behind "a bit". Waited another 10-15 minutes. now it's 9:45am and still not even called at all. What is the point of having an appointment if you aren't going to stick to it? After a brief unhelpful conversation again with the lady who checked me in, I wound up canceling my appointment and requesting a refund for my copay. I'll go find another retina specialist that actually cares about appointments.

I had a scheduled appointment to see a doctor, but unfortunately, I was only able to see the doctor after 3 hours. There were several other people who went through the same experience with me。 Also I have noticed that other people have similar complaints before, which indicates that this issue is not isolated but rather a frequent occurrence. I also agree with their comments, highlighting the lack of basic respect towards patients at the clinic. Without fundamental respect, how can we expect to receive careful diagnosis and treatment as patients?

Well run practice. I did not wait long. Doctor was thorough and informative. Asked if I had any questions. A pleasure to deal with.