W.K. Kellogg Eye Center
1000 Wall St,
Ann Arbor, MI

Amazing docs and Nursing staff in PACU! LOVE going there and getting my eye care! 100% confidence in everyone there!

If i could give a zero star i would. This place has presented me with the worst experience i have ever had since 2010 i began coming to U of M health System. The supporting staff are what makes this place a Dump. They will.leave you depleted. They are unresponsive and arrogant. If i had a choice to never come back here today. I would have done it. So unprofessional and disgusting.

If you're hoping to be assessed by curious, kind doctors and staff, just skip this expensive out of network visit. Extremely disappointing experience here. I would not recommend to anyone.

Not only doctors, even some staffs without s real qualifications act arrogant and dismissive. This facility is spoiled by undeserved reputation

The staff here is very friendly and helpful, when I was having an eye test done, the staff was very awesome about telling me why and not just what to do! Great place for eye Care

Nice place. They have patient parking lots on each end of the building. Plenty of nice waiting areas. Cafe is well stocked.

Will never go back to this place. I went to see Kodati at 1:45 on the 19th. My husband and I drove 2 1/2 hrs for this appointment. Did the usual exams, saw Kodati for some mini exam, and then was dilated. We waited 3 1/2hrs and never saw Kodati again. I asked how much longer would it be and was lied to and was told one person was ahead. 2 1/2 hrs later I got tired and we left. We were there a total of 3 1/2hrs. The mentally slow receptionist receptionist refused to sign my gas reimbursement form. She got an attitude because I told her TWICE where to sign so she refused. We walked out. Will never be back. Doctors need to stop overbooking and I don't see how freaking how hard it is not to. This needs to be addressed by offices. Our time matters as much as a doctor's does. If we are the slightest late they will refuse to see you. If they are late you have to wait hours on end and will off a reschedule. FOH

To the intern who was cruel to my dad and me today, please learn this so you can have a better practice when you are on your own. I make a point of trying to get physicians to address my elderly parents directly and not me. I am always listening, but I want them to be addressed because they are acutely aware of elderly discrimination. I often take notes about the appointment on my phone, but I always try to get you all to make eye contact with, my parents. Most physicians, Doctors and caregivers have taken the hint. I hope you learn to as well. Elderly people are valuable to their families sometimes. My parents are important to me. They contributed a great deal to society. Your touch screen phones, computers etc. we're compliments of my Dad who invented that technology with the first touch screen cooking range. I pray you find some respect for future elderly patients.

If i could i would give a very negative star but it wont let me, so i have to give it at least a 1 to make this review. They suck, they dont know wat they r doin, my husband has a benign tumor behind his right eye that is really close to his optic nerve which i believe is causing his memory issues and confusion because its probably pushing on his optic nerve, his eye is always in pain and he can barely see out of it, see wat looks like lines when hes watchin tv, and sometimes even where he sees nothin but black, the dr says since his vision hasnt changed she doesnt wanna do his surgery that she said she was willing to do, even tho his vision is not the same at all, sounds to me she just doesnt know wat she is doin, we live out of town so i cant just wait till the last min to schedule things, so they made me waste over 200 plus made me have to miss work so thats even more money. Her name is dr brittany simmoms and she doesnt know wat she is doin, i feel like she doesnt want to do the surgery bc of his insurance or because we canceled the room that they work with bc i found a cheaper motel to stay at. I feel like she is discriminating. I dont want a respinse feom anyone apologizing and sayin oh im sry, no u just need to have ppl that know wat they r actually doin and not discriminating and ppl who actually care bout their patients and not just in the field because of the money

Set up appointment months in advance for them to send mail and let us know they rescheduled 2 days prior to the actual appointment. Having other appointments already scheduled for their rescheduled date. Either reschedule obligations that we already had set with other important individuals or reschedule the eye exam for another 3 months. Tried calling to speak with them prior to the appointment that we accepted the reschedule. for and I'm on hold for an excess of 12 minutes before I hung up. Upon arrival, the first 2 ladies were very nice and professional, then we got escorted to the "long room" where the next lady that tried working with my child was not natural with children at all. We tried this place due to the fact they work with special needs children but I seen nothing special with her way of practice, making my child very uncomfortable to where I needed to hold him to stop him from hyperventilating. I will NEVER go back there

I went to UofM when I was diagnosed with age related macular degeneration at 50. I received the same treatment for 8 years without any changes in medication and constant degradation. I sat in an overcrowded waiting room for 3-4 hours at a time watching prisoners being wheeled in before me. Eventually I switched to Henry Ford and discovered the extremely painful treatment was not necessary. This along with a switch to more modern medications has made a huge difference in my life. I will never recover my lost vision. But life sure is easier now. And knowing the disease has slowed is awesome.

Terrible Experience at Kellogg Eye Center, Ann Arbor I would strongly advise avoiding Kellogg Eye Center at all costs. My experience was incredibly frustrating and time-consuming. I found myself standing around for over three hours, wasting precious time due to their severely understaffed situation. Throughout my visit, I was subjected to multiple trainees performing the same tests repeatedly, which only added to the inefficiency. What should have been a straightforward process took nearly 4 hours, when in reality, it should only take about one hour. I highly recommend finding another eye care provider where your time is valued, and the process is more streamlined.

Best eye care. They are ranked 10th in the nation. Have total faith in my Dr and care I have received there.

Getting a sick appointment is getting harder and harder. The hospital is understaffed. At first they try to play cold turkey and then they apologize. They wasted half of the day keeping me waiting while my child suffered. Then I started searching and calling other Children's Eye Care in nearby cities and I was able to get a sick appointment within an hour that afternoon. My child was able to get the care he needed. Kellogg has changed over the time and it is more broken than ever.

There is always a wait, so come prepared. It's worth it because the Drs are exceptional and the care is top notch. I've been going there for 45 years and even when I was a kid in the 80s, there was a wait. Dr. Wood and Dr. Shah are excellent.

I read a detailed review with photos, praise of medical expertise. But a complaint of slow, late service, and poor incorrect insurance process. I liked review Info & photos but worried on my first Visit. I got superb service! Reception cheerful asked my surname and confirmed appointment. Terrific quick step by step about my first experience. She was exact and right. I sat and was called right on time. Felt great with full process. Tech took me to exam room got me seated for exam. Explained what she would do then Dr would complete Exam & Questions. I was calm, at ease, and Tech went thru Exam then asked me about Dilation I ok it an she dilated my eyes. Made sure I was Ok then said Relax Dr will see you shortly. A few minutes passed and Dr came in, greeted, introduced herself and told me step x step Exam to Complete. Great exam and detail Q&As, and Dr prescribed my glasses. Told me how I had changed and that it was OK. So I loved entire process and felt it was perfect. Cheers to all.

I DO NOT recommend Dr. Karen DeLoss. She let me waited for 30 mins and was impatient to answer my questions, bascially she only spent 3min with me and then she seemed had other 'urgent' things to do. Also she didn't help me finish my annual eye exam becuase I didn't do eye dilation (actually I only did vision test during this visit), this is unusual as I had successfully done it at other eye doctors without dilation, the worst is, this visit counted as my annual eye exam and she told me 'come back next year'. Very BAD experience, I can't believe this happens at Kellogg center.

Had an appointment with Dr Foster. After dialation was told it would be 30 minutes for my son. 2 hours 15 minutes later we were seen. No apology no explanation. Couldn’t reschedule because we had already taken off work/school for the appointment.

After a major eye trauma, I've had the unfortunate pleasure of visiting the Kellogg Eye Center in Ann arbor 7 times, 13 appointments, in the past 7 weeks. I have had nothing but great experiences with everyone I've encountered while there. From checking in to checking out for appointments, and all the techs and Doctors in between, everyone has been great to deal with. They have showed genuine care and concern, and I've felt very lucky to have access to them.

I've been going to the Kellogg Eye Center for more than 20 years. It is the best Eye Center in the Midwest Region for a number of reasons, the surgeons (Dr. Kaplan is excellent) and other medical professionals (yes nurses!), and the specialty care they offer. The optical shop is very good. While they are not perfect (no place is), I will keep going to Kellogg.

Front office staff (bldg entry) are rude. Please allow patients to walk up to your front desk before shouting to them across the room upon entry into the bldg to ask what they need. It would be great for a patient to be able to speak to …

I became a patient of Kellogg Eye Center in 2014 and received excellent care and found their administrative staff to be top notch. In 2025, I had a completely different experience on all levels. I scheduled multiple appointments for the days I was there with the variety of doctors I needed to see. I confirmed these appointments the week before I boarded my flight (a 3,000 mile journey). When I arrived on the first day, I was told I only had one basic eye exam appointment due to a scheduling “difficulty.” This “difficulty” became a series of excuses that morphed into a claim that I was mistaken about the appointment schedule. Thankfully, that tactic was squelched when I provided a printed copy of the schedule they sent to me. They then offered to reschedule some of my appointments for the following month, though I was told that the doctor I came to see did not have any openings for at least a year. Only recently graduated, inexperienced doctors would be available in the interim. No one had any concern for the distance I travelled for, essentially, no help at all.

This hospital made me lose an eye and took thousands of dollars from me at a time I was suffering a debilitating eye disease for the wrong treatment under the completely wrong diagnosis. They did this for one year. Oh, and moreover, their …

Just had surgery there and I can not thank the staff enough. Every step of the way they were attentive and so kind. I was having some bad anxiety and asked my doctor if I could pray before the surgery, they all formed a circle and prayed …

I went to the Kellogg Eye Center today with my cousin for her appointment. I'll admit some of the recent reviews had me concerned. The entire experience was over the top amazing. The directions provided by the …

Kellogg eye center is the premiere eye care center in the state of Michigan. Having said that, it’s part of a huge bureaucracy that is the University of Michigan health care system. I’ve been here a half dozen times over 4 years and I’ve never had an appointment start on time. Last time, it took over 90 minutes past my appointment time to actually get started. So why am I back, when I have to drive 96 miles to get here? See my first sentence. They also screwed up the insurance billing which caused a bunch of time spent on the phone between blue cross and Michigan Health to get straightened out. I am putting up with this only because there is no better place in the state. I will continue to come here regardless, but I thought others should know.

Fantastic professional medical and support team. World class care and facilities. Always feel like you get the best care possible for the same cost a local providers.

I started seeing light orbits and floaters in my eye, knowing these can be early signs of a torn retina, I called the Kellogg Eye Center, even though I wasn’t an established patient and it was a day before a holiday weekend. After speaking …

I’m writing this after having waited over two hours to be seen by a provider at the Kellogg Center. This is my second visit here, and I’m deeply disappointed with the experience. My first appointment, back in January, involved a wait time …

Was told I had glaucoma by an Ohio optometrist and immediately decided to go to the Glaucoma Center at Kellogg Eye Center is they are rated eighth in the nation. I am so thankful I did. The care I received was incredible and my …

(This review is after multiple visits) For the previously given 1 star look Below: 3 Star) I went in again after giving a message and met with a doctor who, while also nonchalant about my injury, at least gave me more clarity on what to look for. 1 Star) I went in after blunt trauma to the eye expecting "best in class" care. The exact opposite happened. Doctors don't care about you at all, they rush to get you out of the door like a factory line, and have no concerns for your concerns. Terrible service. It's impossible to get messages to them and have responses. I just can't believe the experience. Honestly, vision is so important and it's like they don't care at all about restoration and rehabilitation. Just, "here's some drops, good luck, see you in a few weeks". You ask a question, they cut you off, answer a question you didn't ask, then you have to drill into it and ask again. All while receiving rushed answers because they are just trying to get out of there as quick as possible. So if you want to be treated like cattle, have no one truly care, and get essentially pre memorized non-answers for every question, this is definitely your spot.

I've been going to Kellogg Eye Center for years. In 2016, Dr. Rao reattached my retina. Dr. Rao is a wonderful Doctor without his skill and knowledge I would be blind in my right eye. I highly recommend the Kellogg Eye Center. Best in the Country.

I have been to the Kellogg Eye Center more times than I can count. I have never had a bad experience. The doctors, nurses, and staff really care about you. As far as I'm concerned, this is the best place in these United States to care for your eyes. If they can't help you, they know who can. 💯❤️ …