W. Optical
3233 Alpine Ave NW suite a,
Grand Rapids, MI

I had an outstanding experience at W. Optical! Maria and Mari provided exceptional assistance in fixing my glasses. My frames were in terrible condition, constantly falling off my head. Thanks to their expert help, they now fit perfectly. Their warm welcome, helpful attitude, and constant smiles made my visit truly remarkable. I highly recommend W. Optical for their top-notch service and the incredible support I received from Maria and Mari!

DO NOT DO BUSINESS!!! They do not care about clients just the SALE. They do not LISTEN to their prospective patient and their concerns. The manager and the front office representative are all the same. I call to let them know how mad I was about the phone call I had earlier in the day. The manager hand the phone back over to the representative whom continue to debate on the claim and the service she was providing although I refused it. Waste resources head over to one of their location to just to be told the same thing I was explaining to the lady on the phone. 🙏 PLEASE care about your patient and not the money as you will receive as many client by the service you provide. You lost two customers that was handed to you.???? Think twice about the company you choose...do you want care or do you want CARELESS.

I waited quite sometime before I wrote my review due to circumstances beyond my control. The staff there is totally knowledgeable in what needs to happen. They are very friendly. The tech who assisted me with glasses did a pair of industrials for my eyes. This is the first year in 10 years I have NOT had to take off my glasses to see my computer. And the first time in a very long time I have not had a headache from my computer. If you are having trouble like I was? THIS IS THE PLACE TO GO!!! I will be in soon for another pair and to update if needed the pair I have.