Poor customer service. Went in yesterday for my eye exam. Asked to get my glasses cleaned. The doctor informed me that the original nose pads were put back on the glasses. (During this time my contacts were out and my eyes were dilated). My lens are thicker and proper size of nose pads are essential. My original nose pads were tossed and replaced with cheap pads that do not distribute the pressure correctly causing a lot of pain on the nose bridge. When I called the receptionist today, she was rude, argumentative and lacked compassion.

Inaccurate and deceptive information was initially given. I was told contacts fitting was $75-90 over the phone. But after the appointment I was told I owed $130. Barbra told me $90 while Serena told me $75 over the phone. Then Serena tried to say that she didn’t know I would need a new contacts brand. This information should just be available online if they are unable to relay the information correctly. Dr. Roh was good but the experience with the receptionists were horrible. I was told they would send me forms beforehand to fill out but they got the email address wrong and didn’t send it out until 4pm the day before the appointment. When I arrived at the building, I wasn’t sure where the office was and called multiple times in the span of 10 mins and no one picked up. Only when I emailed them, did they pick up the call. The receptionist Serena said it must have been something wrong with the phone. How is it possible that the phone down but it was magically fixed after I emailed?

Tried to come here TWICE and both times were frustrating. First time my appointment was canceled an hour beforehand right as I was about to get on the bus. Fine, things happen. We reschedule and low and behold I get there and they claim the appointment was canceled?? Again?? So I'm done trying to be seen here since this is ridiculous.