Arielle

My last visit was 7/08/22. Dr. Paul White is an incompetent, indifferent, and injurious male doctor through neglect. Please if you’re looking for someone who cares about what they’re doing, consider going elsewhere. He is the only presiding OD at the Walmart health optometry center. Originally I came for a prescription refill for my glasses. The female assistant eye practitioner completed my eye exam measuring my eye pressures 25 mmHg in my left eye & 26mmHg in the other. (The normal range 12-21 mmHg) She kindly informed me of these abnormalities to be high & irregular. Her office is adjacent to Dr. Paul White, so subsequently she informed him right in front of me. His assistant asked him if he would like to examine me and despite the measurements given Dr. Paul White, he bluntly replied No. The assistant informed me the computer charting system was down that day. Regardless, I experienced all the eye equipment were operable and within use. No reason not to proceed with protocol bc there are manual forms for charting. I know this bc I am in the medical field. I made persistence with the assistant & I made sure Dr. Paul White saw me. In his office he asked me what am I here for today? Kind of a dumb question considering Doctors are pre-informed. After explaining, I looked into his equipment having me read words so he could issue my new prescription. I asked him about my pressures and he told me to come back next week bc the computer system was down. It was very strange. He didn’t dilate my eyes to verify the reading nor did he use a flashlight to look more in-depth with a scope like normal doctors. I came back the following week as ordered. When I returned he didn’t even know why I was there. So I reminded him. He used the measuring equipment in his office that day whereas he hadn’t before. My pressures were 18mmHg in my left eye and 20 mmHg in the other. He told me his equipment was more accurate than the assistant’s. So I asked why he didn’t verify my values when they were high last week?He literally told me he didn’t know why. I asked him why would you send me home knowing my values were high? No response. He was annoyed with my questions telling me he doesn’t know why since it was a week ago. I had to beg him to at least dilate my eyes and check for a visual inside my eyes. He was hesitant. Finally he went in his cabinet for the solution. He was aggressive whilst pouring in my eyes splattering it in my face. He didn’t warn me it would burn nor that my eyes would go numb. According to him I needn’t a referral nor a prescription for the pressures. He presumed I was fine. He allowed me not to pay anything that day. I went to Sams optical center instead, excellent care from Tara Donovan, ODPC. I’ve been diagnosed with suspected low tension glaucoma with asymmetric opx2 nerves.

Ashlynn Adams

The person helping me is very friendly. The main problem is that the optician never comes on time. This is my third time visiting this location. Also, whats very unprofessional is that they do not put a return time for their breaks. I have been waiting for at least 30 minutes. I need to just pick up my prescription. This is so frustrating.

K O

It was my very 1st time going to this optical and yes my appointment got canceled without me receiving a call but other than that the staff were friendly and helpful and Vilma next door when I went to pick up my glasses was very professional, friendly and helpful as well