Walmart Vision & Glasses
1868 Warrensville Center Rd,
South Euclid, OH

My eye exam was fairly quick although it seemed like Dr. Li just did not want to raise the chair at first so I could see the letter chart correctly. Maybe because she's very short but you can't have people down to low or else they'll have to look up when you're supposed to look straight ahead. Other than that things were smooth. I was able to find some decent frames that my insurance would cover. Not my favorite color but I can see, so it is what it is (I've stuck with black for years until now). My new glasses came back within a week or so for pick up, which is not bad at all. Always call to see when they're open, they sometimes tell you something different than what's listed here.

I went into Walmart Vision and Glasses in December of 2022 because my Devoted plan paid $200 towards a new pair of glasses. I picked out a pair and only wanted very basic eyeglasses, but the optician said that I could get these bells and whistles, such as anti-glare etc, on them and it wouldn't cost me anything. I just received a bill, 3 months later, for $58 as the insurance would not cover the anti-glare etc. because the total bill was $258. Walmart got paid the $200 from the insurance company. I called the customer service and explained the situation and they said they would review the case. If they determined I still owed the extra $58, they would send me a bill for it. I said you can send me a bill if you want to, but I'm not paying it, since that is not what I was told what I ordered the pair of glasses. Is this the kind of con game they're told to run? Does the Walton family not have enough billions of dollars that they have to pull this kind of funny business? In any case, I'm not going there again for eyeglasses!

I called ahead of time asking about the process of completing my daughter's glasses prescription, the guy told me to just come in whenever, with my ID etc . I came the next day, took my daughter out of school, just for them to say that the physician that measures the lens and glases "isnt here" didn't tell me why, or when they'd be back. Totally inconsiderate and unprofessional. I'd never come back to this location, very unreliable with poor communication skills.