Walmart Vision & Glasses
23106 US Hwy 19 N,
Clearwater, FL

The best experience I ever had. Kathy the manager of the vision&glasses department was outstanding! When I was unhappy with my pair of eyeglasses, I got full understanding and great recommendation of the new one. The new glasses are my dream one. The quality is amazing. I would strongly recommend Kathy and her staff. I definitely will be back! Thank you for your great service!

This place has the WORST customer service. I’d give them a zero if I could. The doctors may be great but their opticians are HORRIBLE. It seemed like SUCH and inconvenience when we asked for their help. When we arrived, we waited patiently outside of their roped off area and they were not at all interested in helping whatsoever. I asked if they took my sons insurance and the man who was less than obliged to help said, “oh I don’t know I’d have to call.” Okay, that’s acceptable, I thought. Then he proceeded to be rude to the insurance representative and I could hear his whole conversation with her! While he was on the phone, another optician came out and made the comment, “ ugh, I just don’t understand why there are so many people in here right now.” It was myself, my son, and his father, NO ONE ELSE WAS IN THERE. I inquired about pricing for my lenses, and while he was explaining pricing, the same rude woman stepped right in front of me to speak the man about something TOTALLY unrelated to what him and I were talking about. HOW RUDE! All-in-all, I walked out and will never return to this location. I mean, for opticians that work at Walmart, if you’re sitting, ALL YOU HAVE IS TIME. You’re in sales and customer service, don’t make people feel like an inconvenience.

Donald has gone beyond the call of duty twice to help me with my glasses. I can’t thank him enough! Big 5 ⭐️ for him. An older lady employee “scolded” me for trying on glasses and then putting them back in the rack instead of being nice about it. Not sure what her problem was. Good experience with the doctor and his admin assistant. They were very nice. I have anxiety about going inside anywhere these days with Covid but Donald and the doctor/assistant put my mind at ease. Thank you!