Walmart Vision & Glasses
24801 Brookpark Rd,
North Olmsted, OH

*Update of the review below. Since leaving my review, I have spoken with the North Olmsted Vision Center manager. Tiffany was very pleasant and kind. She will be issuing a Walmart Gift Card for $75 that I can use toward having my glasses made at another store. I am changing my rating based on her willingness to go above and beyond for me. I really appreciate it. I have also corrected my original review. I never spoke with the manage of this Walmart Vision Center until today. Original review as edited: A poorly informed staff member gave me incorrect information before I chose to have my eye exam at the North Olmsted Walmart Vision Center. Because she answered my questions incorrectly and incompletely, I now have a $75 prescription that I cannot have filled for the glasses I need. If the employee had known how to answer my questions, I would never have made the appointment. Neither of the two staff members at this Walmart Vision Center that I interacted with were willing to try to make a bad experience any better. All they seemed to be good at was saying “no”. The last employee I spoke with did not apologize and refused to take any responsibility, on behalf of the Vision Center, for the error or offer to pass my concerns on to his manager. His deadpan, uncaring attitude added to the problem. The entire experience was beyond frustrating, costly and totally unacceptable.

I went in looking for a reasonable priced frame, I had been to many other places looking. Erin helped me decide on a few I liked. Noone there tried talking me into more expensive lenses or frames. She informed me the glasses would be in 7 to 10 days..got them in 6. I am very happy with the service she provided. The frames and lenses come with a 1 year warranty if they break. I do highly recommend looking here for your eyewear needs.

I am holding my insurance card in my hand and walk up to a young lady at the front of the store, asking if they would accept my insurance, she tells me that would take while and I should call my insurance and ask. I had done that yesterday, and I was told to go there in person and ask in the store. Circle closed, no answer. I noticed too late that the young lade was an apprentice. Why didn't she referred me to her supervisor?