Walmart Vision & Glasses
600 Carrollton Villa Rica Hwy,
Villa Rica, GA

I should have read the reviews before making an appointment. I rarely complain, let alone feel the need to leave a review. But this is ridiculous. I had one of the associates laugh in my face on the phone when I was asking for a copy of my prescription. Long story short: I go in for an eye exam and to order contacts. I prefer to order my glasses with a third party, bc its obviously cheaper. So, the eye exam was great. The dr gave me trial lenses to try for a few days to ensure the prescription was right. 6 days go by, I call the office to verify my prescription is correct & I asked for a copy to be sent to me, to order my glasses. The associate that I spoke with, lucky I didn’t get her name bc I would indeed put her on blast, was rude as ever. She was very unprofessional & snarky. She explained that there are TWO whole doctors in this practice, that are only there on Mondays & Tuesdays. Mind you, today is Tuesday lol. So I ask if a doctor can send me a copy of my prescription. This associate tells me the doctor I saw will not be back until next Monday & they can’t do anything until then. The other doctor won’t help, the optometrist asked if I wanted him to order me a pair of glasses????? That isn’t even the issue at hand, I don’t even have my prescription. But y’all want to order me glasses?? Ok. So they made me pay for the eye exam AND CONTACTS, while here I am stuck with ONE pair of trial lenses, no boxes of contacts, no prescription, & no chance of an update until next Monday. But hey I mean what did I really expect going to Walmart eye center…… lol

I gave 2 stars because I don’t know how the actual doctor is and they may be great. I will also say the staff I have talked to are very friendly. Here’s where I have the problem. I have waited 2 months to get into see someone anywhere because of eye problems I need to get checked on but also I am out of contacts and need glasses as well. Anyway, I had another appointment with another place on the 11th but I got in touch with here and could get in today so I cancelled the other. Walmart DID try to call to “confirm my appointment.” The voicemail literally says, “please call this number to confirm your appointment and avoid a no show fee.” Yesterday was a holiday so I called them this morning to confirm and ask a question. They just informed me after they told me the other day they take my insurance now they don’t. Now I have cancelled another appointment and can’t get in to see someone when I need to go before next week (because I won’t be in town next week possibly). Now I don’t know what to do. Yes I will admit I hung up abruptly but I was trying to not get upset as I have been waiting to see somewhere a while and have cancelled the other one. This should have been know and I understand mistakes are made. I make them a lot but it should be honored after this was already made and I should have been seen. I feel like this should’ve been made right after I was told something else.

Thank you Dr. Washington. You are awesome! You went above and beyond to help me with my eye issue and I will always be grateful for that. You ae a very caring individual.