My son just got his glasses a week ago and they broke. The tiny screw came out. I called and asked if we could get the warranty since its only been a week and this happens so I'd rather be prepared. The girl said this was not possible as it had to be requested at time the glasses were paid for. I asked if they could help since we could not find the tiny screw. She said to take the glasses in and they would put another screw. When the glasses are brought in the lady there has an attitude as if she is doing a favor. When we pay over $300 and they don't even last a week noone should get questioned and definitely no attitude should be given. We have been clients of this optical for a while and my husband just became a client a few weeks ago and he too was not pleased as he was given an old beat up case for his new glasses and not even a cleaning cloth was given. He had to purchase the cloth. My son is the nicest person I know so he would never say anything but I hate when we are taken advantage of for being too nice. What we will do is just move on and away from rude/unprofessional treatment and find a new place for our future optical needs. Sad how are world is becoming.

GREAT experience with Dr John and his team, including the eye glass center technicians, this evening. Dr. John took all the time needed to explain everything and made sure I understood everything. He actually recommended THE LEAST EXPENSIVE option for glasses - no "upselling" whatsoever!! I look forward to getting my glasses and enjoy reading again!!

Most of the staff there is great, the doctor and the technician were super nice, but I was put off by the woman who took care of my glasses. She sat in silence for a few minutes staring off into the distance without telling me why. It seemed like I annoyed her when I asked what we were waiting on. Oh well, I got my glasses