I called to set an appointment for my daughter so we could order her contacts. I told them my insurance carrier and all that. I then ask how much the appointment would cost, the lady stated only your copay. Which should have been $15. The day of the appointment, as we wait for the doctor to give us the contact RX, and she comes back and states oh they are the same as last time. I go to the front to see about ordering her contacts and the lady says oh you owe $60 for the appointment. I then told them that I was told I would only have to pay my co-pay, and then she stated that the doctor was independent, and that I would have to pay out of pocket. They should have been up front about that from the beginning. I could have went somewhere else, I definitely will be going elsewhere from now on.

Never in my life have I experienced such unprofessional, disrespectful and rude people. I called to see if my child’s glasses were ready for pick up (over 3 weeks later) and they originally put me on hold for 1 hour and 6 minutes then hung up. I called 3 more times and was place on hold immediately. For 10 or more minutes. After the 4 call they immediately hung up on me. Then I called from my husband phone where they answered to say they were busy and hung up again. I called back multiple times after that and they kept answering and hanging up. Honestly this is just ridiculous. I’ll never EVER spend money with them again.

Such a nice visit! They were able to take me same-day without insurance, and the staff was wonderful! The doctor was very informative and relaxed, and the exam was quick and easy. A wonderful ray of sunshine named Brooke helped me after my exam with ordering my prescription, and it honestly was the highlight of my morning. 12/10 recommend!