Walmart Vision & Glasses
9303 Mentor Ave,
Mentor, OH

If i could give zero star I would the lady's working there are rude, the dr is rude. This is by far worse service ever.... I'd rather pay the extra money then deal with him

We heard the horror stories, but we decided to give Walmart Eye care a shot. My fiancée scheduled and was promised an exam and complimentary pair of contacts to boot. After dealing with an incredibly rude and incompetent eye care "professional" she inquired about the contacts that lured us to this atrocious place. The doctor (exaggeration) told her they would not give her a trial pair. After further questioning, the doctor admitted that it was basically a marketing ploy and there would be 3 or 4 more subsequent follow up appointments to get her contacts. Even after insisting that we would return for the follow up examinations, they refused to give her the provided contacts. They were incredibly rude and admitted they falsely advertised and offered promises they had no intention of keeping. Halfway through the appointment when she realized that they were not going to give her the contacts, my fiancée stated that she would like to leave. She was told she would be charged for a full exam. All in all they admitted to blatantly lying and when they were discovered, brashly informed her they would not let her leave without paying for a full service. An absolutely pitiful experience and would recommend anyone in the Painesville area to avoid this service at the Mentor Walmart at all costs.

Would never recommend this location. Dr was very rude and made inappropriate comments to me as to why I was getting my glasses. The lady in front was equally as rude. I tried asking questions and she kept cutting me off. When my glasses arrived I went to get them. I told her I was there to get my glaases. She told me to have a seat. I told her I was just picking them up. She then said she needed to adjust them. I told her I was going to a different store where they cared about their customers. She wasn't going to give me my glasses I already paid for but after 5 minutes and me getting a little verbal she finally gave them to me. Will never go back. They need to get a more professional team to in there