Warby Parker ABQ Uptown
,
Albuquerque, NM

I had a lovely first time experience at Warby Parker! I was immediately greeted & helped out. Taasha rung me up & was so kind & answered all my questions. They are pricey but I love that they donate a pair of glasses for each pair purchased.

I brought my husband into the store. We were promptly greeted by sales associate Dillon. My husband noticed right away that he had style. He explained to Dillon that he wanted to step up his eye wear fashion game. Dylan handled the task with impeccable aesthetic judgment and reassuring poise. My husband and I (first time customers) are now full on Warby Parker fans!

The store itself is in a great location, good selection of more affordable glasses (with insurance), got them very quickly about 4 business days later. The problem was the staff. We went there 3 times and every staff member had the same attitude; we were inconveniencing them. One employee pointed to a box of wide frame glasses on a shelf and said "figure out what you're wanting" and walked off. Leaving us to pull out multiple boxes trying to find what she was talking about. Not a great way to treat people who are spending money in your store. We had to dig through cases, boxes and never got help. The glasses themselves come in the mail quickly and haven't had a problem there. They have great warranties but it was such a hassle. (Not to mention they keep mailing me try on frames over and over again)