Update: was able to get the issues resolved. Greatful to be able to see again. The owner was friendly. Short staffed. Running late. I didn't seem to matter because of being on Medicare due to being on SSDI. Very limited choice of men's frames. Frames got snagged on my shirt taking it off. Had them maybe a few days. A week at most. They said the frames had no warranty. But could buy another pair. It felt like I didn't matter there because I didn't have better insurance and more money.

Front desk staff are unpleasant to interact with. They don't admit when they give you a wrong answer and are not transparent when adding all the coatings and pricing the frames/lenses without having to push them for it. Overall are very uninterested in getting you the glasses you want. The optometrists have been fine to work with. Have been going here for years, will not be returning.

Been coming here since 2016 and they consistently deliver high quality care. Dr. Bateman is very personable, and his staff are always on point.