West Chester Hospital
7700 University Dr,
West Chester Township, OH

Terrible experience at UC emergency room. The staff at the front desk will openly lie about why you are waiting. My mother spent eight hours waiting after experiencing chest pains. This was with them knowing she had experienced a major heart stun September. When I questioned them about the situation they said that they did not have any empty rooms. When they did take my mother back I counted several open rooms. As she was being discharged on the way out the same rooms were empty and there were still multiple people waiting to be seen. Having read other reviews it is apparent UC does not read the reviews or they would change things or they just don’t care.

Parking lot is full of green spaces.. grass and trees everywhere, yet parking is far away from entrance. Worst of all the parking spots are not wide enough. There's barely enough room for a motorcycle to park, yet we drive a minivan. A total waste of a parking lot. Not designed for the patient, just for looks. Very inconsiderate. Even handicap spots are far away, and persons have to cross the three lane driveway to get to front of building, while there's a huge area Infront and along the side of building that's trees and bushes and greenspace. Hospitals should be thinking about the patient and not about landscaping

So, my first time there wasn’t so stellar. I deleted that review after going back for the rescheduled surgery. Mistakes happen sometimes, I understand that. Moving forward, this surgery made up for everything! I cannot say a bad word about anything. The staff had me in my room about twenty minutes after first arriving! The biggest positive was the knowledge they presented. I came in with an anxious mind, that changed after just a little bit of time. The staff, anesthesia dept and surgeon, Doctor S. Gordon, we’re amazing! Their knowledge and thoroughness made me feel at ease. They constantly checked on me and got me everything asked for. The night shift nurse with the southern accent as thick as mine, was so cool! Beyond that, the surgery went quite well. I came in with substantial hearing loss, my quality of life was pretty horrible with that. It’s my first day of recovery and my hearing has already changed so much for the better! I look forward to the next month when everything should be at an optimal level. Thank you again for changing my life for the better! All I have to do is schedule another surgery for my next ear. This next time though, I will come back with confidence in knowing their ability and standards exceeds most other hospitals in this area. Kind regards, ~Shane Gilliam