West End Eye Center
,
Atlanta, GA

The Dr is great! Just hard to get them on the phone to make an appointment

Unfortunately, this business perpetuates the stereotypes about minority owned businesses. I believe in supporting black businesses, so I looked around until I found one. My fault I did not read the reviews first. The customer service was not good, and the person who answers the phone was so insensitive. I received services when they were located in west end mall. I went back to get a copy of my RX, and they had closed the office without patient notice. So, I called and it took two days to call me back. I was informed that they are in transition from one office to the next. When I asked for a digital copy of my RX, they would only fax it. I had to go to a UPS store to receive the fax and twice it did not arrive after they say they faxed. I was told after the 2nd attempt, that is all they would do. I had to order contacts as well. I had to go back and forth with the lady because I had a new insurance and she wanted to argue that I had to use the previous insurance. She finally stopped arguing with me and processed the order. I WILL NOT use them again‼️

My kids been going here off and on for some years. The doctor does a great job. The representative are older ladies so they might seen a little aggressive and rude but they are some sweet ladies.