Whitewater Eye Center Richmond
1900 Chester Blvd,
Richmond, IN

I walked in and handed them a Bill and said I want to pay this off. The front desk said oh, its more then that. I said ok,I will pay it off.They are still sending me the same bill I asked to pay off. I even called and spoke to someone and said I'm still getting this bill. She said, your paid in full., but billing department keeps calling me,saying it's not paid. I paid 900.00 that day and they are still sending me the same bill ,I handed them to pay off. There billing is terrible, they will charge you more then what you should be charged, because they can get away with it. Their wait time is horrible. You will always be there for an hour and half or longer no matter what time your appointment is

My husband made a payment arrangement to pay for services. He went to the desk only to find out that the financial person had been gossiping with the people at the front desk about him. I have NEVER heard of such obviously unprofessional conduct. She is new. She shouldn’t be there long enough to be an old employee. At best this was unethical.

I love Dr. Risch. I do not have any desire to see any other provider. I am not saying they are not good at their job, but that is how much I love seeing Dr. Risch. She is truly concerned about my eye health and I feel confident and comfortable with her care.

I help my mother and one of her friends , both almost 88 years old. I have to drive them around to doctor appointments and other places. I DO NOT have the time to wait for the Whitewater Eye Center to be running 1-2 hours late! Knowing they’re going to be late, I believe the patient should have the opportunity to have a choice of going in late or to reschedule.

Everyone I came in contact with was friendly. I had Dr Hainline and he is very patient, very understanding and explains throughly whats going on. I highly recommend this place. They are very busy but my wait times werent bad at all.

Very nice and respectful not to mention his knowledge of cataract. And the staff, they sure don’t let any grass grow! Great teamwork! I can’t wait to see well again!