Christi Williams

Incompetent - Avoid! Went in and picked out a pair of frames. The one person working (on a Saturday) eventually had time to go over my lens choices. She pulled up my insurance, and loudly stated, multiple times within the next 10 minutes, how I had fantastic insurance and she had never seen insurance so good, and that I had multiple lens options with $0 out of pocket. I work for a vision insurance company (have only been there a few months) but I had heard we had excellent insurance. She sat down with me and listed out all the options such as anti-reflective, blue light filter etc. and told me I could pick the best option on every add-on we talked about, at $0 out of pocket because my insurance was amazing. I picked the best on all the options I was given, with the repeated assurance that my out of pocket was $0. The manager of the Johnston store, Ryan, called me the following Monday and told me that the correct amount wasn't $0.00, it was now $129. He explained the person who helped me was new. I was not happy, but I agreed to pay the $129 to get the glasses. I offered to pay over the phone, but he said I could pay when I picked up the glasses. Two weeks later, my glasses came in. My husband went into pick them up and now the price had changed to $220. I called to speak to Ryan at about 9:15 a.m., but he was "picking up his car at the auto shop" and I was told he would call me back. When he hadn't called back in 3 hours, I called the store and guess what? Ryan answered the phone. He told me he had never given me the $129 quote, and when I said I had kept notes from our conversation, which I did, he told me, "You could have written anything down". So now, besides being given 3 different prices, I am now being called a liar. I asked for the corporate number, and was connected to the supervisor at the Ingersoll store. She said she would speak with the owner, "Vincent", and get back to me, because he wasn't there. As soon as we hung up, Ryan called me back, and somehow he had already spoken to "Vincent", who said there was nothing they could do to help me, except remake the glasses with the cheaper options. Even though 2 of their employees had given me the wrong price, it is somehow left to me to pay the most expensive of the 3 prices I was given. So I either have to pay $220 or go somewhere else and wait 2 more weeks for glasses that I need now. I tell Ryan I will pay the $220 because obviously they have left me no choice. Then the Ingersoll store supervisor calls me back, and says "Oh, so we've got a resolution?" Yeah, the solution is that the customer gets lied to twice and then robbed. She stated that the owner said he was not going to be out the money on such an expensive pair of glasses, and she then stated, "Well at least you've got a really nice pair of glasses". Great customer service, Whylie! Your employees make the mistakes and the customer gets to pay for them. It felt like a bait and switch operation to me. Literally, take your business anywhere else. Whylie not only does not value their customers, they treat them like dirt. Response to owner: So now you're saying that you were willing to give me a full refund, but when I talked to the Ingersoll supervisor, she said I couldn't get the glasses for the $129 price I was given because you didn't want to be out any money. But now you say you were willing to be out the entire price of the glasses? Come on, that makes no sense. Also, I was told if I refused the glasses, the charge would be turned into my insurance, which I told your employee was insurance fraud. I demanded nothing except the product I ordered at the price I was given by your company. You were getting a bad review either way for the experience I had. You, Vincent, wouldn't even speak to me when I asked to talk to you - you did nothing to "make me a satisfied patient". You refused to even take my phone call. I'm not from this area. Local friends say this is a typical Whylie Experience - you mess up and blame the customer. Lesson learned!

nonya bidness

I would avoid this place and if I had read the reviews I would have done so. I was having some black flashes in my peripheral vision and called them for a check up. They said come right now so I did. The Dr., after an exam, said it was common at my age (my MD disagreed) but if it kept up I should call. He set up a recheck for a month later. I went in and a different Dr. did all kinds of exam related stuff and said I might need glasses. As I was leaving he said my charges we for an exam. I argued and said no, I didn't want an exam, I was there for a recheck, which the other Dr had set up. He said, "oh, I'll have to change the code then." I get my bill a month later and they charged me for another exam. When I called and tried to discuss, she said she was sorry but... So I'm out $140 when I never asked them for anything other than a recheck. I will never go back.

Anaih Heredia

Your receptionist is incompetent. She scheduled me a month out calls me the day before the appointment to ask me why I need an appointment. Are there not notes in patient files?. Then she tells be there is a scheduling error which was probably the main reason for the call. She then refuses to schedule me another appointment since my issue could be resolved walking in. Would have been nice to know a month ago. Decent doctors need better front desk staff.