Wonderful, fantastic, knowledgeable ophthalmologist. The world needs more than one Dr. Ko

Dr. William Ko is a great Doctor, but his staff is super unprofessional (especially Wendy): Strike One: Earlier this Year Wendy charged me the wrong copay amount. Once I found out about it and requested a refund, she told me to wait 30 days until their accounting updates and I can walk in anytime to process refund. Once I waited the 30 days, I stopped by the office and Wendy gave me the runaround saying that I needed an appointment to process refund. I then spoke with a supervisor and got my refund. Wendy then gave me a mean stare and ignored me. Because of this, I cancelled my future follow up appointment on the spot with Wendy. Strike Two: Wendy called me about two weeks ago for a appointment reminder which I supposedly cancelled with her personally. Obviously she does not listen to the customer or just simply forgot what the customer tells her. Strike Three: I called in today trying to schedule an appointment for my wife describing her symptoms and Wendy kept arguing with me on what was said and not said. Although I clarified to her what the symptoms were, she kept on arguing that it wasn't what I told her. Rather than trying to argue over who is right or wrong, why don't Wendy just sit back and listen to what the customer is telling you now and have sympathy for your patients. I then told her to forget it and I hung up. My Family and I really love Dr. William Ko, but something really needs to be addressed with his staff.

This doctor is very mean and when there is still 15 minutes left but the receptionist denied to help patient to get treatment even close time is 6:00 P.M and I still saw couple of patients still in there.