Wills Eye Hospital
,
Philadelphia, PA

So the ER teases you by seeing you within 15 mins then they will send you back out to the waiting lobby with the impression that the doctor will see you soon since you have already been seen briefly but that is not the case they dilated my …

I went to this hospital at 12:45pm and was seen for maybe 10 minutes, they dilated my eyes and told me to wait outside. I was sitting outside for almost 8 hours. Finally got seen bye a student Doctor and he look at my eye for about 10 minutes and told me to go see my eye Doctor because I could be a candidate for glaucoma because my eyes temperature was high, mind you, I just got a phone thrown at my eye and it was swallowed and bleeding. He didn’t do any further test and told me to go. I received a bill for 1200. How in the world am I been billed for that amount? I was only given eye drop to dilate my eyes. This place needs to be investigated bye the government.

Very thorough and professional eye exams by the whole team in every area, primary care, cataract and retina specialist... They use updated equipment to get the best results. I don't think you can get this type of attention anywhere else... However, it would be great for them to inform patients of any fees that is due at the time of service...

Am loving the treatment and professionalism from all staff here. Treated as emergency service on a weekend but that did not alter the service nor compassion one bit.

I have been seen by Dr. Dunn for uveitis for approx. two years. He is a nationally recognized retinal specialist. I came to Will's Eye Emergency initially because my local opthamologist handled my floaters and treatment instructions so …

This place is a disgrace. The scheduling is horrible. You can expect the be there in minimum of 3 to 4 hours. They have no respect for their patients time. I arrive early for my appointment expecting that there would be some waiting. I was there for almost 2 hours When finally, I asked them how much longer. And she said oh, maybe another 30 minutes. Mind you that there weren't many people in the waiting room. And they hardly came out to take people in the back. Finally, the Tech came back. Took me to the Back to do some tests. And then told me to wait in the waiting room. An hour later, I still had not been seen by the doctor. Finally I left. I took a date off, drove a hour away to sit in their waiting room for nothing. Fortunately, my situation is not urgent so I will be going elsewhere. But I feel bad for those who really needs their services. What's sad is when I spoke to the reception She told me oh our appointments are always at least 3 hours. We're always behind. Knowing this, Why schedule someone for a time You know, they won't be seen. Reading the reviews, it seems this is a common trend. Wills you really need to do better.

This morning, I had to visit the ER at Wills Eye Hospital for an eye infection. I arrived early in the morning, and at that time there were only three people in the waiting area. I was quickly seen by Nurse Heather, who took my vitals and listened carefully to what brought me into the ER. Shortly afterward, I was seen by Dr. Perez. From start to finish, the care I received was second to none and unlike anything I have ever experienced in an ER. The professionalism, attention, and thoroughness shown throughout my visit truly stood out. By the time I arrived home, I felt compelled to write this review because of how well I was treated. As my visit went on, I noticed the waiting room continued to fill up. By the time I left, the sitting area was completely full, but I did not see any additional doctors or nurses come in to help. I watched Dr. Perez and Nurse Heather run nonstop from one end of the ER to the other end the entire time I was there. Before writing this review, I started reading some of the Google reviews and was honestly surprised to see the ER rated only three out of five stars. As I read through the reviews, I noticed the biggest complaints were wait times and billing practices. After my own experience, I can confidently say this ER appears to be severely understaffed. For a hospital with such an outstanding reputation, I do not understand how management can allow the ER to operate this way. I even looked up the Board of Directors and found a list of 14 names. It makes me wonder if anyone is actually paying attention to the reviews and concerns patients continue to raise. I also have to mention the parking situation. Charging $40 for parking is simply ridiculous. Yes, our ticket was validated and we received $6 off, but that still leaves an outrageously expensive parking fee for people already dealing with medical issues and stress. That said, the doctors and nurses should be proud. The level of care, compassion, and dedication they showed did not go unnoticed. Dr. Perez and Nurse Heather worked incredibly hard, and they treated me with genuine care and professionalism. They deserve five stars. As for corporate leadership, there is clearly room for improvement. Understaffing your ER, frustrating billing practices, and excessive parking fees are nothing to be proud of. Unfortunately, judging by the number of similar reviews, I doubt this feedback will be read or acted upon. Still, I want to personally thank Dr. Perez and Nurse Heather. I saw how hard you were working, and I truly appreciate the care you provided. A quick update. I went back for a follow up appointment at the Cornea Center on the 9th floor of the main building. Once again, everyone was great. A special shout-out to Dr. Aguuki and Dr. Rapuano. They did an excellent job explaining everything, were very attentive to my concerns, and took the time to thoroughly answer all of my questions. That said, it is still obvious that they are understaffed based on the wait times. Despite this, the doctors and staff continue to provide great care. I also have to mention the parking situation. I parked across the street from the main building and still paid $40. In my opinion, that is price gouging. So far, the care I have received has been excellent. These doctors continue to provide great care despite being stretched thin and obviously overworked. I will provide another update after tomorrow's visit.

All those complaining about not respecting their time are off base. This hospital is world class and while appointments can take the better part of a day (even when arriving early), you get fantastic care in return. Other doctors wanted to remove my mother in law's eye, and they are saving it along with completely taking care of the cancer. Don't you think that's worth waiting a little while for?

horrible - their Plymouth Meeting location refused to give a proper exam, front desk staff rude to the point of us being in tears. Manager condones this behavior and insists on billing our insurance so now we have to pay out of pocket to not be treated like trash. Will be filing a grievance with my insurance the moment they file the claim. They're not BBB accredited - now I understand why!

I came a long way I was about 15 mins late and today it was 96 degrees I came in and the doctor told the lady at the desk he can’t see me cause he tryna be outta here by 3:15 and the lady at the desk was a lil sassy

If will ever had a good reputation it's gone now I don't know why I was referred four times to this place but every time I went was a disaster no Department talks to the other so nothing is really organized I still never got paperwork or …

Been seeing him for 54 years. Very knowledgeable. Very efficient

In my opinion, the most unprofessional front desk staff, I have ever met. I felt they were.so disrespectful to me in my last visit. Refused to coordinate next visit with two doctors. Dunn had made the suggestion, I was following his orders. Why did Dunn have me go through trying to ask when his staff doesn’t do this type of service. Doesn’t Dunn know that already. Being a professional is not having me wait 3 hours for my appointment more than once, I felt afraid of him, and going in there, I started to feel really bad as his patient even before this in January. He got very excited in January when he discovered I had glaucoma. He couldn’t even give me a recommendation for a surgeon. I truly feel no one should make anyone feel bad sitting in their office.

Son was denied services even though he was there in 2020. There’s no insurances listed anywhere I even asked what types they take no list. I referred in the past they were great but now I’m not so sure being as my son needed that appointment. Like even if I had to pay out of pocket that isn’t allowed so what is allowed? Seems pretty crappy to waste my time fill out forms and reschedule the appointment then get a phone saying nothing but they don’t take self Payment or state medical insurance. Just a warning to other parents looking and waiting for an appointment to verify the condition of their children’s eyes look elsewhere and don’t waste your valuable time

The service at this oculoplastic resident service was extremely disappointing. I waited nearly three hours for what amounted to a five-minute appointment. When I asked about the delay, the response I received was inconsiderate and lacked …

Today I had an appointment at Will eye Hospital in Philadelphia. I arrived early and they took me early. I had the pleasure of dealing with Whitney Jamison. She was so nice and friendly, knowledgeable and a true professional. She was so nice that I did not mind when she taped open my eyelids. I was seen early and out the door right on time. Very pain-free appointment thanks for the great job Whitney.

I took my mom to the eye Dr and she loves it there but this past time they took so long but the front desk was great it was quick to be taken back but while waiting to transfer to Dr it was a long wait. I will say DO NOT use their parking garage they put 6 bucks towards validation of parking and for a 2 hrs it was 36 bucks and that was with the 6 dollars off . There's so many parking garages that are way cheaper . Also , they wanted to call her the weekend of her surgery like just randomly which I think you should be able to schedule when they can do it because this way is just horrible so last minute

See Dr. Michael Cohen in the Marlton, NJ office, once had to see him in Philadelphia, because he is the only one I trusted. I have had an outstanding experience with Dr. Michael Cohen for over a year. He greeted me with a smile and handshake which put me at ease. I highly recommend him to anyone seeking exceptional eye care. I was treated by him and the staff with professionalism, kindness and genuine concern for my wellbeing. Their attention to detail and commitment to providing the highest level of care truly stood out. Thank you so much. Vidyut Patel

This is the FIRST hospital that I experienced with no Consideration. The wait time is Horrible and to not atleast assist your patience with a discounted or paid parking is the worst. Who has $30-$40 for parking every visit...when you have …

Dr. Fedoriw and his staff are very professional while making you feel comfortable. The exam process is extremely thorough. As a migraine sufferer, my life has been completely changed by the neurolense. I have nothing but great things to say about the office!

When i first started coming to Wills Eye they took good care of their patients. They are an awful place now. Make an appointment n they say the Dr's backed up n you need to wait 45 minutes. They overbook n take no time with their patients. Last time coming here. Last dr I saw the intern was nicer she came in looked at some paper n said do you have any questions. About what you didn't talk to me. This place bucks big time

Great facility, front desk ladies were very helpful and was able to set up a procedure for my father very quickly. Very grateful for the doctor's, nurses and technician's care.

They have my mother there and they just called me after hours. I missed the call, they didn't leave a message, I called back 3 minutes after they called, and was directed to the on call doctor, who had no idea what was going on but was able to tell me there were no surgeries today. I finally got hold of my mom and they had reached out to her emergency contacts to tell us that their discount code at the hotel nearby was no longer valid. They could easily have left a message instead of making me think my mom had been put under and not woken up. My rating has nothing to do with the doctors; the front desk staff need to learn some basic phone etiquette.

I had a very disappointing experience with Wills Eye Hospital. The customer service is extremely poor. Be prepared to spend a very long time waiting on the phone just to reach someone. If you leave a voicemail requesting a callback, don't expect to hear back for at least two days. What was even more frustrating was the complete lack of follow-up from the surgery coordinator. After being told someone would contact me to schedule my surgery, I never received a call and had to repeatedly follow up myself. For a hospital with such a strong reputation, the administrative and scheduling process is unacceptable. The medical care may be excellent, but the patient service and communication are terrible. If you value timely communication and efficient scheduling, be prepared for a frustrating experience.

Came here at 10:45am for an eye issue. There were 6 people here including me and my girlfriend. Had an IV and blood drawn at 2pm. Told I was getting an MRI. Waited until 9pm and only after I complained that I got the MRI. Now it’s 12am and zero communication from the staff. Waiting on my results. This is an absolute nightmare. Stay away!

I made an appointment with this office last month just for someone from the receptionist desk to call me the Friday before trying to get me to cancel his appointment telling me they don't take his insurance when I had the insurance company call themselves to make the appointment. Now when I get to the office for his appointment the receptionist asked for my ID and my son's insurance card, I handed her the items she requested just for her to turn around and say again we don't take this insurance. When we already went through this conversation over the phone for an eye exam they take the insurance but for anything medical they don't. We were only there for a routine check up to see if my son needs glasses, come to find out he needs glasses and the doctor wrote a prescription for glasses and wanted to see him again within a month. Go back to the receptionist to make the appointment now she saying his insurance doesn't cover for a second visit. His insurance does cover for a second visit I just would need another referral from his doctor. The receptionist made me feel like me and my son wasn't welcome to that eye doctors office and to be honest I wasn't bringing my son back to that office not because of the doctor but because of the receptionist. Dr Nelson was great!!! But that receptionist need to know what's she talking about before she starts talking because she was telling me the wrong information.

The actual experience with the ophthalmologist was fine, but they messed up the billing with our insurance (which was supposed to cover the visit). The only notice we got that something was amiss was when we got a letter from a debt …

My father had to get approval from his cardiologist prior to his glaucoma procedure. That should have alerted Wills. He had a 10:30am appointment, had not eaten since 6pm the night before. His blood pressure med cannot be taken without food. When they called him back at 1pm they had to cancel his procedure bc his pressure too high. No mention of why they were behind in their schedule, no communication, no empathy, not professional at all. What a bad look. I hate that we have to reschedule. I don’t want to go back there. They don’t care about their patients.

“0/5! I have accompanied family members to the Wills Eye ER three times in the past year, and each visit involved extreme overcrowding and unacceptable delays before even reaching triage. On one visit, a four-year-old child with severe eye pain had reportedly been waiting six hours without being evaluated. On another, patients stated they had waited over four hours just to see the triage nurse. During our most recent visit, we arrived at 7:00 PM, waited in the building for two hours, and ultimately left because we faced a one-hour drive home and the wait appeared endless. We later received a text at 11:30 PM stating it was finally our turn for triage — approximately four and a half hours after arrival. I understand many local ERs and urgent care centers direct eye emergencies to Wills, which likely contributes to the volume. However, these conditions are unacceptable for a facility handling potentially vision-threatening emergencies. Eye conditions are time-sensitive, and patients should not wait half the night simply to be initially assessed. Unfortunately, based on the many similar Google reviews, these do not appear to be isolated incidents. Wills Eye may have an outstanding clinical reputation, but the emergency department conditions I repeatedly witnessed raise serious concerns about patient access and safety.

This is my first time ever posting a review; however, the Dr. deserves it! Dr. Fedoriw was very nice and EXTREMELY thorough. He explained absolutely everything to me as we went through the exam. He did not rush me at all and answered each and every question. He is probably the best and nicest doctor I have ever been too. I wish more doctor's seemed to care about their patients this much. Thanks Doc!

This review is administrative: the Foctors are knowledgeable trying to teach them is a whole other issue,I get treated for Gloucoma I have been coming here for 25 years never any issues reaching doctors until it was taken over by someone …

My mother's appointment was 9:45a, we arrived at 9:30a. It is now 11:54 and we have still not seen a doctor. Just so inconsiderate of people's time and lives. Update: it's 12:05 and the resident is just coming in the exam room. 12:16 attending has finally come in. 12:20 appointment over.

I go the Wills Eye for my retinopathy and love all the staff there, they make you feel comfortable and take care of you Dr. Meera Sivalingam is a fantastic eye doctor and I highly recommend her.

I’ve been taking my children to Wills Eye Hospital for their annual appointments for the past five years this year and I’ve always had a great experience until now. I call for their annual appointment and get a super super rude receptionist she was cutting me off and making smart condescending remarks and then tells me that their next appointment is three months out, which is ridiculous. So then I asked if I could be put on a cancellation list. They say they don’t have any cancellation list like what doctors office doesn’t have a cancellation list anyway if you need glasses for your kids, I don’t recommend going here and the wait times in office are really long so you know save yourself some time and find somewhere else.

Had to bring a friend in for procedure I was designated driver. It’s over 3 hours before They even took him in for the procedure. now I’ve just been notified after one and a half hours of being in preop they are now performing surgery that is more than 4 1/2 hours since we’ve arrived. Something is seriously wrong here and not even an apology given.

Scheduled appointment at 10am hour and half later after speaking to management still not being seen. Absolutely wild to have an appointment and wait for so god dam long to be seen. This wait times are unacceptable.The ER is good but hospital itself is awful. Also the parking situation is insane like 30$. Save yourself a headache and go somewhere else for follow ups.