First I must give credit where credit is due.. Dr. Yao is a very kind and thoughtful man. I had no problem with him at all and I would recommend his services. However, his receptionist Martha, was extremely rude to me. I called ahead of my appt. to ensure that my insurance was accepted by them. When I got there, she asked for my card.. I gave it to her and she pushes it back across the counter at me saying "We don't take Medi-care.." I tried to explain to her that I had an additional vision rider through United Health care and the member numbers were the same, but she didn't want to hear about it just shoved the card back at me again. She was short with me and snippy and refused to listen to me. At this point I had to call my insurance rep on speaker and verify myself that I had full coverage at which time she backed down and I got the approval that I needed. Not once did she apologize for being rude to me. I was shaking I was so upset by the way she treated me. After I hung up with the insurance rep. She tried to blame the incident on me saying that I hadn't explained it to her right.. but she never gave me an opportunity to, just kept dismissing me. After this, she would not make eye contact with me the rest of the time I was there and was very cold and perfunctory during the initial portion of the exam. It was every thing I could do to just get through the exam and get away from her! If I had not driven an hour for this appt. I would have just walked out. I wonder how many patients kind Dr. Yao loses every week due to an unprofessional, patronizing and uniformed receptionist. Shame on you Martha.. Your patients deserve better.

I went here because I was in the store Eyeglass World to buy new frames for my daughter and she was due for a yearly checkup, so out of convince I had her yearly eye exam done here. However, not Dr. Yao but rather his "assistant" preformed the eye exam which was not disclose to me until I returned to pick up her glasses and I had an issue because he of course got the prescription wrong. After buying two name brand frames and lenses at the fitting my daughter could not see out of the glasses so we had to do another exam this time by Albert Yao. After learning he is the professional and not the previous examiner I was confident the next prescription would be right but I was so wrong. After waiting days and having to drag my daughter in there yet again to try on her glasses she still couldn't see well out of them. I was told we would have to do a 3rd exam and again after a month and 4 exams her prescription was still wrong. I then went to Lens Crafters (where she usually gets her glasses and always get her exams and they preformed a more in depth and thorough exam and a few days later when going to her first fitting at LC to my relief the glasses worked out perfectly and she could see better than ever. I went back in to Eye Glass World to receive my over $400 refund and then went into the eye exam office to request a refund from them as well seeing I now had proof by comparing both exams that Albert Yao's exam was extremely inaccurate and greatly differed from the successful exam we had at LC. I was refused a refund for the exams and told that it is in the contract that under no circumstances does he return your money! He is ripping off people who go to him because he makes his money off of people who assume he will give you accurate results just because he has an office, examination equipment, and located inside of a popular eyeglass store.

I have been nothing but trouble to Dr yao. And have gone through over 20 eye doctors do to my lasik surgery, it is hard to get a true prescription needed. But Dr Yao has done it and is very patient and kind. Best in my personal opinion.