Had to book an appointment weeks in advanced, wasn’t much of a problem back in March. Needed a new pair of glasses and prescription sun glasses to help my astigmatism. Great experience and the floor staff was informative and helpful with choosing the style of frame. Steven I believe, allowed me to go through every ray ban frame and gave me his opinion on how they looked on me which was helpful. With my VSP plan they helped me breaking down the cost and how to maximum the value of my insurance. I still paid a good amount but regardless i needed them and whatever lenses they used on my frame has changed my life. I can see at night now and no longer get headaches with stadium lights.

They have recently moved to a new place on 4th ane lenora, Google took me to previous address. In general i had good experience. I did not get my prescription here, but they had a good range of frames to choose from, so i got my frame from here. They had a good selection and reasonable price. Once i picked my frame, it was time for choosing lenses, that's where my experience was not so good. It felt like they were just selling the best configuration of lenses they had and they did not explain or show the cheaper lens options. I had to explicitly ask for it. This is not good. Frame turn around time was a week, which was good.

TL;DR The principal optician made a number of remarks I found shocking and hateful and I should have walked out. I do have good things to say about most of the staff here, but I will start with the worst part. Throughout my exam and consultation, the optician repeatedly made comments that made my blood boil. I should have walked out three times, but I was too timid. I regret that. For example: When I said that the style in my home country was for more basic glasses and that anything more was considered flashy, she referred to the Irish as 'a simple people'. I told her repeatedly that I needed the glasses as soon as possible, as I had to urgently fly home to Ireland to visit my dying Father. She told me that the only way to get my glasses in time was to use the 'floor model', the ones worn by countless customers. She made repeated reference to my colleague who was murdered at work, despite my pointing out that she was a personal friend of mine. She told me it wasn't surprising, as we work with the chronically homeless. More than once she referred to the chronically homeless people I work with as a Case Manager as 'you know, those kinds of people'. She upgraded my lenses at an extra charge without consulting me beforehand. When I asked that she give me the cheaper option as my insurance wouldn't cover it, she shook her head as she changed it. A thoroughly unpleasant person I hope to never see again, in any capacity. The good? Literally everyone else there was delightful. The younger technician/practitioner who conducted the initial tests was friendly, fast, and professional. The person that answered the phone when I called was wonderful. Even when I called to cancel the order and request a refund, which was processed almost immediately. The office is immaculate with a beautiful view. It is a shame that it is wasted on this person.