Reviews

The customer service is amazing and so are the prices! But I have been waiting three weeks for my glasses to come in and they said the lab doesn’t work on glasses from Friday to Monday because it’s a “weekend”. They told me multiple times I would have my glasses this week. Hopefully I’ll only have to wait until next week. Which will have been a whole month but I like them. I would give 5 stars for the employees but it’s definitely 0 stars for this lab Costco has. I don’t believe I’d be so frustrated if I was told about this month wait or had a tracking number.

Dr. Whipple and his team make you feel at ease from the moment you walk through the door.

Does alllll the tests and only prescription what is needed nothing extra

The staff was very pleasant and helpful. The doctor it was friendly and informative. She took the time to make sure I understood what she was saying. Great staff! Love the place

Excellent visit. The male tech is an asset to the office. He was very pleasant and explained the testing very clearly. His patience and caring was very natural and calming . Dr d’Altua was very caring and patient also explains his testing and findings. My mom is a pt at this office and today was a very good experience all worked very well together … from the receptionist, to the Tech, to the Dr!!! Thank you!!

Such a pleasant experience!! After reading the reviews I decided to visit LensCrafters for some much overdue glasses. I also wanted to wait for Mary based on the positive feedback; I’m so glad that I did! Mary is extremely knowledgeable, professional and efficient. She took time explaining all of my options. I just picked up both my eye and sunglasses and I love both pair. I am very satisfied with my purchase and the amazing customer service I received.

One of the Best! Always a pleasure seeing Dr. Bierly. Very professional and polite. Thanks for the great atmosphere.

I’m always treated great at his office, he and his staff are tops in my eyes pun intended their great

I have been going to Eger Eye Group for many years and have never had one bad experience. Dr. Noah Eger and his father, Dr. Mark Eger, are exceptional optimists. The other doctors on their staff are as well. All staff members are very knowledgeable and are willing to listen and help get you into the right pair of glasses. Keep up the great team work!

I've been going here for 10 years and I'm extremely disappointed with the front staff. The doctors are always phenomenal and so caring about their patients which is why I'm giving 2 stars. However, the front staff is extremely rude. Two days in a row I get hung up on immediately without even asking if there's anything else they can do for me while giving me attitude the entire phone call. We all have bad days, I've been there, trust me. But I will not take it out on my clients, that is how you lose them. I'm going to be looking into other eye doctors nearby to go to but hanging up on me immediately after being extremely unprofessional with no repercussions to you? That's not ok. Yesterday when I called, I got off the phone in tears due to how rude the woman on the phone was. Today I called to cancel due to needing a more extensive exam that they couldnt give me and she hung up within one second of finishing her sentence without even caring to hear me out (I was going to ask if my paperwork could be provided to me). This is not the care you want when looking to schedule an appointment or calling a doctors office. Have more care and learn more empathy. I'm very disappointed to say the least.

👁️ Had an incredible experience at Arizona Red Mountain Eyecare! Dr. Stephanie Pilcher provided me with the best eye checkup I've ever had. The whole team was fantastic - not only professional but also fun! 😄 📋 What I really appreciated was the user-friendly iPad they provided for paperwork. It made the process so smooth! And to top it off, I ended up only paying $10 for my glasses/visit, thanks to my insurance. Keep in mind, your experience might differ based on your insurance. 👓 Needless to say, I'm definitely returning to see Dr. Pilcher in the future. She's amazing! P.S. Office cat, anyone? 🐱 #EyeCare #TopNotchServiceProvider