Reviews

Amazing team!!!! A wonderful GODLY experience. I wish all my medical experiences were like this. Best decision ever, I regret waited for this surgery so long but totally worth it. My vision it’s even better than when I wear glasses. The experience I have had with the staff was beyond my expectations all the way from the front desk, Dana (my patient counselor) to Dr. Dougherty and Dr. le was pleasant experience. Job well done and very professional.

Was able to get in right away with an eye injury. Staff was friendly and helpful. The doctor I saw was quick to find the problem and treated me accordingly. My only concern was she didn't explain what she was doing because she used medical terms I wasn't familiar with. I had to say, "Can you please explain what you just said." I know I was squeezed in but I definitely felt rushed. Having said that, my eye issue resolved quickly. I can deal with the rest because I felt I was getting excellent care.

A friend of mine about 2 weeks ago attended to this office and complained for her eyes that have rashes and complained about her eyes have vision issues. This doctor without notification did couple of procedures without getting approval from her and since the procedures her eyes got worst. She has more and more severe condition from prior attended to this office. After returning back to this office he tried to convince her do another procedures to fix the issue but I suggest her not giving any permission to them to do anything to her eyes. As I tried to discuss the issue with him because my friend not speaking English well, they refused to talk to me even when my friend approved that. Worst eye clinic. Do not sign anything with this clinic before you make sure you understand the contents of what you sign. Never attend this clinic.

Dear Dr. Rezapour, I wanted to thank you for the wonderful treatment you provided my mother for her Cataracts. We had previously consulted with UCLA’s Julia Stein Eye Institute. Because my mother suffers from tremors, we were informed that the procedure would be very difficult to perform. My mother decided she wanted to seek a second opinion and we came to you. She immediately felt comfortable with you and your staff. The breadth of your knowledge and experience put her mind at ease and both she and I agreed that with you, she would be in great hands, and we were right. You were able to answer all of our questions and we were able to arrange for her cataracts surgery right away. The surgeries went extremely smoothly and my mother (who has severe anxiety) couldn’t believe how comfortable she was through the entire process. And now, she has perfect vision. Thank you for all that you’ve done for my mother. We wouldn’t hesitate recommending you to anyone.

This office is very welcoming and comfortable. The staff is efficient, kind and caring. Dr. Katsman is absolutely fabulous! So warm and personable, she always makes me feel at ease. She takes the time to explain exactly what’s going on with my eyes and treatment options. I know I’m receiving the best care from Dr. Katsman, and I’m so happy I was referred to this office!

Called to schedule an appointment during work hours and spent good 10 minutes on the phone with the associate. After taking all my personal information including my last four of SSN they tell me the only optometrist at the location I need is on maternity leave. No apologies given for inefficient process. I hope they erased all the personal information I provided over the phone. Please update your website with doctors that are actually able to see patients and please ask new patients which location they would like to go to before taking their PII.

I went to my first appointment last year and it was great and was hoping that scheduling a year ahead would be beneficial. Unfortunately it was not so. Totally understand that the Dr is on maternity leave, I just wish the staff would of have done due diligence to reschedule appointments or let us know that the office is closed instead of receiving an automated text to confirm appointments. Wasted time at the office today that was closed.

Am Beatriz Zubieta, I was treated in a very professional way by the Dr. and the Stuff, I definitely recommend everyone, they're caring, understanding, I'm very pleased by the results of my visit, & yes give them the opportunity to take care of ur vision problem, 🙏🏻🙏🏻🙏🏻 …

Last step/ 13/ 23 I received a text from laser eye center saying we confirmed your FREE consultation for 9/16/23 at 10 am, so I went and at that day the receptionist asked me what kind of surgery I was going to do, I was like, I don't know yet that is the reason I am here to know what is wrong with my vision, then She said ok is going to be $195. I said you guys told me that was a FREE consultation. She goes in that way you have to tell me what kind of surgery you will have 🤬. I'm not even a doctor to know or specialist,then I called laser eye center headquarters and NOW they said NO there is no free consultation. This is just a SCAM to get you there, I checked others reviews and I am so glad they did nothing to my vision

Nice sales pitch at the free consultation. That's where the niceties end. Regardless of what they tell you, your insurance doesn't cover what they're selling. This is a "Cash Only" business. They are truly misleading.

I have been going to Encino Optometric Center for over 10 years. Dr Phoo is the best there is. He takes his time to perform a thorough barrage of tests. But before that, his assistants also perform perfunctory tests. As I age, I worry about deterioration in eyesight. Since I’ve been going to Dr Phoo, he has years of data on my eyes and sees trends that alert him for further tests and diagnosis. He has my utmost confidence. I am free to tell him anything and everything about my eyes. For example, I just finished my annual exam. I told him about a pasty film feeling I have in my right eye. Because he has history for me, he said that it’s a build up of cataracts but nothing to worry about. He will monitor it and let me know when I actually need to do something about it. His office has the latest diagnostic equipment. The coolest one he has is the one that takes pictures of your eye using different angles. He can tell from the size of the veins and spots in the pictures if you have good heart health m, high BP, diabetes, etc. The eyes are really the window to your well-being. I certainly can recommend Dr Phoo. Lastly, his office staff is the most courteous and accommodating medical staff I’ve ever dealt with - Giovanni, Caitlyn and Elba. They afford me time and information. They went above and beyond to schedule my wife’s exam also. 5 Diamond rating and 3 Michelin stars for Encino Optometric Center in Encino. Thanks to all of you at the office.