Reviews

Beautiful building, clean, bright and the staff were so nice and helpful. The location is really great as well. Highly recommend Dr. Balderas, he is wonderful and really takes the time to listen to your concerns and is very thorough. The rest of my family will definitely be back.

I love the customer service at SVS Wixom! We always enjoy Sam’s smiling face when we walk in, her ability to make us feel at home, and the prompt service. I’ve been seeing Dr. Peiffer for several years and I always like how he takes the time to explain things to me so I understand the “why” behind his decisions. My daughter recently started seeing him as well and he is very patient with kids. I highly recommend him! Great experience overall. Thank you!!

This was another amazing experience with SVS Vision! Always nice, respectful, and not pushy at all! Great service yet again with the time frame I needed the glasses before scheduled surgery made me bed rest for a while. SVS Wixom location rocks!

Had a great experience getting a pair of Oakley glasses here. A month or 2 after getting them I accidentally sat on them and lost a screw and busted the nose pad. Stopped by after work and Sam fixed them right up! Her and the rest of the staff there were super nice and I'll definitely come back for my next pair. Thanks again Sam!

Always a quick and efficient staff. I've been a patient over ten years now. I've never had one problem with them. I like Dr. George he's a great Dr. too. My Cataract Surgery I had done there and went fabulous. I've referred friends and family and all had nothing but good compliments for Dr. George and his Staff. Also Maria who runs the Optical Department is amazing and does not gouge on the prices and busts her butt and multitasking she does seemlessly. Let's put it this way I went to Meijer once to get frames and lenses. They were actually more expensive than Dr. Tobias office is. The quality also very high quality and it wasn't from Meijer Optical. Thank you R.Haas.

Totally disorganized and short staff?

I regret to say that I would like to provide a negative review for this office once again. While the doctor is courteous, I have encountered issues with the front desk staff and the office manager at this location, which have left me dissatisfied. My family visited the office on 11/13 with the hope of obtaining a replacement lens for my daughter before our flight scheduled for 11/15. During our visit, the front desk informed us about the lens fee and an expedite fee. They mentioned that the expedite fee would be refunded if the lens did not arrive on 11/15 as promised. Unfortunately, when the lens did not arrive on the specified date, we inquired about the expedite fee refund. To our disappointment, the staff completely denied ever discussing the possibility of a refund. Through communicating with the insurance company, we found out that the eye center did not follow the contractual agreement with my insurance company, they charged an incorrect lens fee. When we visit a doctor's office, we naturally expect high-quality and professional service. Regrettably, this location did not meet those expectations in our experience. They care about money more than anything else. I firmly believe that this office may not take the initiative to treat customers professionally unless external action is taken. With that in mind, I intend to bring this matter to the attention of the University of Michigan patient relations department and the state licensing office. If more individuals voice their concerns about Kellogg Eye Center, it may lead to necessary action and improved training from upper management.

Our son needed a replacement nighttime contact. It was incredibly frustrating to get a replacement ordered from this facility. I called numerous times to just place an order but they would never get back to me. My wife started calling and she had a similar experience. She then went in to talk with someone and they gave her the run around again but she refused to leave until she spoke with someone of authority. We've decided to ditch this group and plan to go elsewhere. Ironically, the doctors were great there but everyone we dealt with was subpar by a lot.

My previous eye doctor was amazing. He retired & now I’m just waiting to see my new eye doctor. Have never had a problem with any rude staff. They’ve always been helpful. & Waiting in line for a bit to be checked in is because staff has to make sure everything is correct for your appointment. It’s not as simple as just saying your name & being checked in. They need your name, date of birth, & need to make sure your information is still correct. I hear many patients actually update their info while checking in. Waiting 10 minutes isn’t a big deal… we’re called “patients” for a reason. Be patient. They’re trying to help us.

My primary care doctor is in this building and sent me to Dr. Elnick for an eye exam. She was very nice and detected the issues with my eyes very quickly. When I visited for my appointment in December 2020 they were practicing Social Distancing, temperature checks, masks for employees and patients, and they were constantly wiping down waiting room chairs, door knows, etc. I felt like I had a very good experience, especially under the circumstances of Covid.

Great doc, very concerned about her patients and her team 😀. More to come …