Reviews

The eye doctors are fine but the sales staff are unethical. They high pressure you to purchase eye glasses from them and withheld my eye prescription and exam results when I declined to buy anything. I did not discover that my eye prescription was not included in the papers they gave me at check out until I was home. My calls to the store to obtain my prescription since then have been ignored.

Dorian, Kendra, Sharon, Jada, Dominique and Dr. Ibrahim took great care of me at the DuPont MyEyeDr.! Whether fixing my frames when a screw came out (Dorian and Sharon), inviting me to try new and exciting styles and colors and updating my account (Kendra and Sharon), or simply being a pleasant presence in the midst making me feel welcome (Jada and Dominique), the service and delivery were impeccable! Dr. Ibrahim even greeted me on his way out for the evening and made me feel like they had kept the store open just for me! Love this crew of professionals and love the results they give! Definitely visit this store if you're in the market for a new pair of glasses!

Dr. Ibrahim is a wonder! He’s so patient, kind, and delightful. I was having problems with my previous prescription, and he took the time to patiently work through the contacts exam with me and find the perfect toric lenses that fit me best. He also happens to be a talented magician on the side and will make your appointment the funnest eye doctor visit you’ve had!

The eye review portion was good. And i likes the doctor. I have a real problem with the way the salesman essentially force you to buy from them. The pricing they have on the frames and contact lenses are ridiculous. They say they price match and will get you the best price. I don’t think that is true. Just do you own research and purchase them from a third party site. Not to mention they messed up my order anyway. I will be going elsewhere in the future for my glasses and contact needs.

Terrific experience with Dr. Miller. He has incredible expertise with contact lenses for older patients that need correction for both distance and reading. The lenses he prescribed dramatically improved my vision for reading and distance, so I no longer need reading glasses. He explained everything very clearly and carefully confirmed how everything was working for me. Everyone at this location was helpful and delightful to work with. Highly recommend Dr. Miller and MyEyeDr.

Amazing eye doctor. Dr. Miller is thorough, thoughtful, and creative. The staff is incredible. Every single person helped me and I came away with fantastic new frames and contacts. Highly recommend.

I'm genuinely confused how this place has 5 star reviews. I was glad I had read previous reviews because when they tried to do the retinal imaging, I declined it. The doctor was friendly & professional, but then when I told her I liked my current contacts, she put me in a different brand (which I later learned is $20 more per box). I resisted their pressure multiple times to buy them at the store and now when I called to get a prescription for the contacts I wanted in the first place, they told me "We just got back from lunch, call back in 30 mins when maybe someone else can help you." Bad customer service from start to finish, now I'm going to have to go in person to TRY and get the correct prescription without getting charged again.

Horrible customer service. I went to this location as it was convenient, but will never again. The doctor was competent and got my vision corrected without issue. Everything after that was a disaster. Went to go purchase contacts and was judged when I said I would like to shop elsewhere, so I was pressured into buying contacts from them. Was told this would be the best way and the shopping would be the fastest, I was running out of old contacts so I did it. Mistake on my part, they took almost two months to arrive and when I questioned that I was told I was wrong again. Finally the contacts come in and I can’t see very well. It’s not a big difference so I was left to wonder if it was just a bad box of contacts. The second box was fine so I was glad I waited. Then the third box, I had the same problem. So I called, told the person who answered the phone my story, and he then blamed me for not knowing I had a different prescription for different eyes. I was never told this by a doctor or sales person. The boxes were unlabeled and somehow this is my fault. I spent an insane amount of money on these contacts with horrible service. They will blame you for everything and take no accountability for their terrible service. Avoid this place at all costs

READ REVIEWS! Beware this is a SHAM AND SCAM: basically like a prior review mentioned, you go in for a new prescription (I went for contacts and glasses), without asking or informing me that it would cost more money, they perform "retinal imaging" I did not need or want (extra $44). When I checked out (I called twice prior to confirm my insurance covered everything) they told me my total was $150. Lol. What? When I asked why and the extra charges the FAT, rainbow colored hair assistant told me she’d ask the manager to handle it for her. They ended up ripping my prescription and throwing it away because I refused to pay their up charges and didn’t buy anything from them. How is this place still running boggles my mind. The doctor was perfectly professional.

I had a 1240 appointment. I got here early and got taken back late. Then, when I finally got in the back, it was digital, so then the assistant manager Ciara said it was a three part process which this whole appointment was very consuming and long story short with my appointment time being 1240 I am just finishing up at 230 pm. Had I waited for the person I was waiting for to serve me, it would have been very longer of a wait. Sad men when they are really understaffed and working digital is not in their best suits when providing customer service at all at thus, that's why I left you all with a one star. If I could give none, I would have.

Great place to get an eye exam. I went with my son and my husband and we all had a great experience. The staff members are all extremely friendly, professional, and caring. The place is super clean. No waiting time with an appointment. Just perfect!