Reviews

The staff was nice but it felt a little too car salesy to me. With the ability to buy lenses and glasses online now they need to step up their game with frames and pricing. It’s also weird that you see the doctor for 5% of your visit and that’s it.

I visited the office for my eye exam, excellent staff, excellent service and amazing selection of eye glasses. Highly recommended

I had the best experience here. One of the kind employees helped adjust my glasses free of charge as part of the frame had bent due to a loose screw and also helped adjust the nose pads. The employees here were extremely helpful and kind. Thank you!

Very convenient, easy, and painless eye exam checkup. Got in got my eye exam done and picked out a new frame all within an hour or two. Staff was very friendly answered all my questions and helped with any requests or problems!

Very friendly and helpful, she let me try several different kinds of contacts to make sure I got the right ones.

I had a really terrible experience with Sam’s Optical when ordering prescription glasses. From the start, the service was awful: one employee seemed to do everything possible to avoid helping me, while the other was busy. Finally, I tried to deal with the first employee, but she disappeared after telling me I had to call my insurance to generate an authorization code. When I called, my insurance explained that the store should have handled it, which caused even more confusion. After the call, I had to wait until the other employee was free. She was fairly quick and helpful, but said she would call me when the glasses were ready. They never called, so I had to call to check myself. Due to surgery, my husband went to pick them up. When I opened the package, the metal glasses I ordered were completely bent and misshaped. Naturally, my husband returned to the store and requested a full refund. Yes, they are cheaper than a regular optical store, but the quality and experience do not justify the difference. I do not recommend this store

I did a lot of research before coming here and I’m so glad I chose this location. I was seen here, along with another one of my family members, and we both had a pleasant experience for glasses and contacts. All of my questions were thoroughly answered, and I didn’t feel like any information was being withheld. Dr. Campbell and her staff were all so kind and patient. Thank you for the wonderful experience!

Have gotten prescription done on two pairs of glasses. The pricing is okay, and the staff is very friendly. Unfortunately the service is not the most professional. Glasses take 3 weeks + to get prescription done and zero updates are provided by the staff. In my most recent experience I dropped off a pair of glasses to get done and was charged hundreds of dollars. After three weeks + I have still not received my glasses. I have been extremely kind and friendly with the staff explain my situation and concerns and have still not received any sort of update without me having to call. Whenever I call on the phone I’m put on a long hold. Some staff doesn’t really care and some staff promise to keep me updated but still nothing, not one single call or email, it seems like they don’t care about my glasses or the responsibility of upkeeping our transaction. I even called and asked for the glasses back and they said they don’t have them anymore and the lab won’t provide clear details. I am extremely upset and frustrated. No other place takes this long, and doesn’t even apologize or provide updates. Truly would not recommend getting any type of prescription done here.

Made appointment at least a month ahead. Was asked about vaccination, checked. When I arrived front desk stated must have booster shot. Are you kidding me? No place require a booster shot. Not CDC, not NYS or NYC. Would've somewhat helpful if they tell you that's a requirement when they called to confirm appointment a week ahead. Doctor refused to see me. Total waste of time.

Excellent bedside manner. Not an alarmist. Great with kids.