Reviews

They have a Great selection, Dr.is very thorough.

I had an emergency visit today. The young man that did my test on the various machines was so soft spoken and made me feel so comfortable. He was amazing. He cared. I chose to do my annual there despite the distance. He was so knowledgeable and clear about each machine. He made me felt at ease. The doctor was thorough and concise. I would recommend this location to everyone. 1995 Mall of Georgia 👍🏽

Dr. William Ko is a great Doctor, but his staff is super unprofessional (especially Wendy): Strike One: Earlier this Year Wendy charged me the wrong copay amount. Once I found out about it and requested a refund, she told me to wait 30 days until their accounting updates and I can walk in anytime to process refund. Once I waited the 30 days, I stopped by the office and Wendy gave me the runaround saying that I needed an appointment to process refund. I then spoke with a supervisor and got my refund. Wendy then gave me a mean stare and ignored me. Because of this, I cancelled my future follow up appointment on the spot with Wendy. Strike Two: Wendy called me about two weeks ago for a appointment reminder which I supposedly cancelled with her personally. Obviously she does not listen to the customer or just simply forgot what the customer tells her. Strike Three: I called in today trying to schedule an appointment for my wife describing her symptoms and Wendy kept arguing with me on what was said and not said. Although I clarified to her what the symptoms were, she kept on arguing that it wasn't what I told her. Rather than trying to argue over who is right or wrong, why don't Wendy just sit back and listen to what the customer is telling you now and have sympathy for your patients. I then told her to forget it and I hung up. My Family and I really love Dr. William Ko, but something really needs to be addressed with his staff.

Terrible customer service at BOTH locations (Norwalk and Westport). I brought in my Costa Del Sol prescription sunglasses to be filled with my new progressive prescription from my Optometrist. These are the same glasses that this company filled for me to complete satisfaction 5 years ago. I had my initial visit and return for pick up at the Norwalk location and the mature woman who handles the orders there at first said I was right that the lab had gotten the script wrong, but then proceeded to examine and re-examine the new lenses and kept questioning me on my script insinuating that it was somehow my mistake. I left upset with the glasses being sent back to the lab for correction. Second go around I was sent one town over (inconvenience) to the Westport location to pick up the "corrected" lenses. Nope, 2nd time was not much better. I have no idea what has changed with either Willows or the Lab they use but, needless to say two tries equals a total fail in my book. The final insult, the eyeglasses rep at Westport informed my that until they have enough credit in their "system" today they cannot post my refund, but that it should post by the end of the day. I simply remarked that I hoped that is the case and that I don't need to return - and then she remarked in a particularly snippy way "I certainly hope not".

Great experience. Been going here for over 12 years and not once did I ever have any issues. Everyone is super friendly and by god the ladies are just wonderful. They even informed me about a free pair of eyewear that my insurance covers so I even got me a free pair of glasses!

Thorough examination, with all questions answered by the doctor and staff. Dr. Doyle’s has a proactive approach to eye care.

My visit was an excellent visit with both the assistant and the attending physician dealing with my eyes. They were very courteous and helpful in sharing any needs that I had mentioned. I have full confidence in their abilities to care for … More

You have to give one star in order to leave a review. If not, I would leave a ZERO. They tell you to be here 15 minutes early for your appointment, for what? So you can sit longer. When I made the appointment, they didn’t tell me that they no longer sell glasses. Then I asked them to tighten my current glasses, and they could not do that either. I’ve been waiting for 58 minutes, if you include the 15 minutes that they told me to get here early. I will not come back here! HORRIBLE service!

Efficient and friendly staff. Clean facility. Dr. Yamamoto was very patient with all of my questions. He is easy to talk to: friendly and knowledgeable. I felt very comfortable during my visit. I will certainly come back. I also got two eyeballs for free 👀! For halloween, I mean👻🤡. …

Thank you! Dr Warren Reingold….. and his office staff provide top notch customer service! Both cataracts completed few weeks apart - - extra out of pocket for laser and multi focal lenses! Freedom Surgery Center provides excellent customer service and patient care! Thank you, Dr Reingold from your AHF patients!

Jessica was very helpful and kind. She made the process easy for me and was in & out in no time. Thanks Jessica!!!