Reviews

Dr. Carson was ok. His staff on the other hand was incredibly rude, unprofessional and childish. They do not know how to handle children. They heavyset woman cared more about what was on her phone than paying attention to the customer who stood patiently for 10 minutes. Which she and her Coworker found funny. Horrible people

I went in for a eye exam to get prescriptions for eye glasses and contact lenses here and had a very poor experience with the staff. 1) Super long wait times! They need to get better at scheduling their patients to avoid crowded waiting areas 2) The nurse rushed me in and completed the procedure very quickly. I’m telling her that I still think the right eye is a little blurry. Her response was well that’s the clearest I can get it. 3) Doctor was friendly though and did a decent assessment. 4) I got my glass prescription right away. But did not get my contact len prescription. I was told that they would email it the day later once the contact len specialist reviews my chart. 5) the next day I get a call to come back in for another appointment and pay over $200 to get my contact len prescription. I was blown away with this call and there is no way I’m going back there to waste 3 hours of my life. I have insurance and never had to pay to get a prescription. They never told me this when I checked in either. Very inefficient staff with poor communication skills. I will not be going back here, that’s for sure. Forgot to mention about parking - that was impossible to find for new patients. There are no signs to help guide you.

Very professional very caring Highly recommend A+++++

I love going to see Dr.Chan, everytime it's quick and friendly service. Myself and my 2 boys see her, she is GREAT with children and super friendly. I highly recommend using Dr.Chan!!

I had a catastrophic structural failure on my current set of glasses (managed to sleep on them) so I called Melchert in a blind panic this morning as they were the closest hit on Google Maps. After asking him for some emergency surgery, the office manager was friendly and told me to stop on by. Even though I didn't purchase the glasses from them, they fixed me up, cleaned them off, and sent me on my way for no charge with a free bottle of cleaner and an optical cloth. I'm overdue for my annual eye exam, so I've scheduled it with them instead of just going back to a big chain like I normally do. Refreshing customer service.

Friendly staff. They don’t separate themselves from patients with thick glass windows and large barriers. This makes the first impression and all further impression is much better. - Doug

Came in with my current prescription on the reccomendation of family member. Had an excellent experience in a comfortable and pleasant setting. The staff is very professional and provided excellent customer care. Very helpful with selecting frames and explaining lense options. I will definitely be coming back here from now on for my exams, glasses and contacts. I would highly recommend Alamo Optometry.

I had LASIK done here 15 years ago. It was great - I remember thinking how amazing it was to see so well without contacts. I just went to a new ophthalmologist where I live now and she told me my surgeon was impeccable - she would not have know I had the procedure had I not mentioned it. 20/15 vision 15 years later - no issues. Great work deserves kudos! These guys were GREAT

For a public business facility they keep their doors locked during business hours and only allow you in as they see fit. Upon scheduling an appointment, they never mentioned masks being required, did not have any to give out, refused me from coming in for our appointment and left me and my 5 year old sitting outside in the cold waiting for someone to speak with. After 5-10 mins we eventually left. I called back to the office to make a complaint and left a message after calling a few times with no answer, as it was such a waste of time, and my child now has no excuse for school. It's been a week and no one has addressed my call or even been willing to reschedule his appointment considering it was a REFERRAL TO A PEDIATRIC SPECIALIST!!!!! I'm extremely disgusted with this office. Don't bother going here and wasting your time.

Dr. Karen and Camille at this Target Optical was nice and very helpful. Me and my wife felt very welcomed. Camille at the front worked very hard to get us the best deals with our insurance. Thank you.