Reviews

Dr Marguerite Billbrough is a Briilant Optamalogist and putting your eyes in her best interest.wishing i chose her to do my cataract replacment lenses first. Dr is very patient friendly and easies your fears!! As well as her staff friendly & Happy atmosphere. It was a pleasant expereance TY

They are so unprofessional I came to them on Decemeber the 12th to get my daughter's glasses and they said they would be ready in about a week. So two weeks passed and so I called on January 10th and they said they broke the lenses … More

I was very impressed with the professionalism exhibited by the staff. They were committed to providing quality care to their patients.

Will not be coming back. Came in referred by my old optometrist after having retired. My daughter and I both had appointments the same day, 1:45 pm and 2:00 pm. Despite arriving at 1:40 pm it still took about 35-40 minutes to be seen. EVERYONE - front desk ladies, Dr. Arredondo - was preoccupied trying to figure out how to send check up text reminders to patients. Once we were actually seen and got our totals, we were a little surprised since we had never paid that much for glasses before. Regardless, we were already there so we did go ahead and purchase. When my glasses were ready, I got 3 different text messages reminding me to pick up. Once I did, they initially told me they didn't have a file with anyone by my name. Then they said they found the file but that my glasses were not ready. I showed them the texts I had received, along with my invoice, and they looked again. They found the glasses and proceeded to tell me I owed more than what the invoice noted. Something about "whoever did your invoice forgot to charge you some things". Very ridiculous and incredibly unprofessional/unorganized. All the front desk ladies seemed to group against me about the price difference as well. When they asked if I wanted to speak to the doctor, I didn't get the chance to respond before him saying "I'm busy" in a rude tone.

Save yourself the time and effort. The Dr my 8 year old she saw shouldn’t see children, in my opinion. My child may not have picked up on his impatience but I certainly did. I also saw this Dr and my glasses make my vision worse. I haven’t crossed that bridge to see if they will correct them. When I went to pick my glasses up…the first time (the same day I was sent a reminder to pick them up) they were unable to dispense them without a Dr onsite. Wasted trip. Sitting here now waiting to pick up my daughter’s glasses (I just got my second reminder this morning). I’m unable to pick up her glasses because there isn’t a Dr onsite. Wasted trip. Why don’t you text all the people you just reminded to pick up their glasses and tell them exactly when they can pick them up. Over it.

Probably one of the worst places for service I have ever seen. Called to pick up a prescription was told Saturday hours and arrived an hour after they should have opened to find they were closed. Went back again a few days later mid-week and again an hour after they should have opened they were still closed. How hard is it to follow your business hours when you say your open? All I can say is I have since moved to a better area and will find an establishement that can better serve their customers.

Had an appointment a couple of days ago and was very impressed. The staff were so kind and welcoming. The doctor was highly educated, explained everything along the way, and made me feel extremely comfortable! Highly recommend!

very personal and waiting for my cataract surgery when it comes time

I absolutely love Family Vision center and their entire staff me and my family have been patients for many years, and have always been treated with kindness/ respect, and courtesy. Any questions we had they answered them any issues I’ve had were resolved expeditiously. Family Vision thank you for awesome service 🙌🏽🙌🏽🙌🏽 …

This place was amazing. Everyone who was there the first day were professional and kind. Best optician experience ever. The doctor truly cares. They have a very comprehensive screening procedure compared to other places I've been. I was very happy. Highly recommended.

The place is beautiful and clean, with a rich selection. Dr. Nadezhda is MUCH MUCH MORE THAN AMAZING!, I never had a good experience with any Eye Dr. before, but Dr. Nadezhda was awesome to the max… I loved my visit there, and I’ll definitely be back with her for all my eye needs. Thank you very much Dr. Nadezhda! And to all eye patients, if you need a Dr. who is really caring about your wellness, with lots of knowledge, and patience on top, then go ONLY to Dr. Nadezhda. Your happiness is guaranteed!