Reviews

I brought my 9 month old here for an eye exam, and the other (older) reviews made me nervous, but my experience was great and I thought it would might be helpful to other parents to share. We didn't spend more than 5 minutes waiting to be called into an exam room, and once there, the exam began immediately. I was in, out, and back to work earlier than I thought I would be based on the older reviews. I noticed most of them were posted at the start of the pandemic, so I don't know if this clinic was struggling for those reasons like other clinics were at that time, but it really seems like a great place to take your kids for an eye exam. The staff was great with my baby, and she seemed to genuinely enjoy the attention she was getting. Dr. Patel was wonderful, as was her assistant, Valerie. We'll definitely be coming back whenever we need another routine eye exam in the future.

My daughter just received a pair of glasses from this clinic through sight savers. The staff is super friendly! Mr.John in particular was very kind to both my children even though only one was being seen! Thanks Mr.John! I cherish everyone that is kind to my autistic baby girl. And she remembers you for it too!!

Always my go to place! Dr. Vanoy is so intelligent and kind. She found a problem and sent me to a specialist and is on top of any issues at my check. Wouldn’t trust any other place! The staff is the very best too!!!!

The staff is awesome! Everything is efficient and everyone there is so caring! Dr Vanoy is a wonderful doctor and is very caring!! We drive an hour away to see her, and it’s worth the time and the drive!

The Dr's and staff are all super nice. You are made to feel welcome. They treat you as if they have known you forever even on your first visit. I would definately recommend Eye Care Associates.

Got to the location a hour early to find out the doctor was at a different location in Birmingham. Still showed up on time. The office staff arnt the friendliest in the world. Waited over a hour and 30 minutes to see the doctor. DR Parker was great. The office staff and schedule not at all.

The staff here are amazing. From the time you walk in from the time you leave you are treated like a human being rather than a number. They are absolutely fantastic with small kids. The atmosphere in the office is nice, calm and clean!!! I will forever drive 1 1/2 hours for my kids to see them

Very respectful customer service and techs. Very clean surroundings. Have been going there for a long time. My last visit with Dr Parker was excellent. He treats his patients with respect. Listens to the situation and then does his eye exams. He his very honest. Would recommend him to anyone. Thank you Dr Parker and your staff.

Dr. Michael Callahan is totally the most unprofessional and rudes doc ,and his medical terminology needs a lot of work. All his answer is,(that opening up another can of worms), what kind of an answer is that. Then lies about going to fix my eye. Instead screamed at me like some kind of wild person. It upset me to doc. Can treat you any old way and get away with it. Shame on you doc Callahan

These people are absolutely Awesome! They have taken care of mother for years & has saved her vision, she only has in one eye!! The Doctors and staff take Very, Very good care of her! Word's cannot describe the appreciation I have for them!! Would HIGHLY RECOMMEND to Anyone!! God Bless these folks!! Thank you for EVERYTHING!!

On 10/29/2021 I visited Carol Rosenstiel, OD at UAB’s Callahan Eye Hospital Clinic to obtain contact and glasses prescriptions. As a UAB student, I expected to be treated with professionalism and obtain accurate prescriptions. My student health insurance (United Healthcare) did not cover eye exams, and I paid $302 out of pocket for both prescriptions (contacts: OD -6.00 OS -5.75; glasses: OD -6.25 OS -5.50). As a long-time contact wearer, I did not immediately need the glasses and did not get them made until May. I wore them for about 3 hours, during which time I developed a migraine and severe nausea. Since the glasses prescription was obviously too strong, I made another appointment for 05/23/2022 with Dr. Rosenstiel in order to correct the prescription. When I checked into the clinic, the receptionist demanded I pay a $200 fee up-front since I no longer had medical insurance (which of course was irrelevant because UAB’s student health insurance plan does NOT cover eye exams!). I politely responded that there should not be any charge because I was only getting a prescription corrected. After she repeatedly told me that I still had to pay $200, I asked to speak to her supervisor. The hospital administrator that came to talk to me was extremely rude and beyond inappropriate. She said I had to pay for another exam because “anything could have happened since your first exam.” Thus, she was accusing me of lying about simply needing a prescription correction. She also talked diminutively to me simply because I was between health insurance plans. Finally, she acquiesced to me paying a $30 co-pay, and “the doctor will determine if an exam fee needs to be charged.” Once I finally saw Dr. Rosenstiel, she did not look at my eyes or do a complete exam to accurately determine a glasses prescription. All she did was estimate a new prescription by dropping both by “-0.50” and then had me try sample glasses for a few minutes. This statement turned out to be incorrect because in the new prescription (OD -5.50 OS -5.00), the right eye was decreased by -0.75. When I called the clinic to confirm the prescription, the nurse told me, “It’s okay because it was only an estimate.” This perfectly describes how Dr. Rosenstiel and Callahan Eye Hospital feel about my visual acuity. By this point, I did not trust either my contact or glasses prescriptions. Instead of getting my glasses remade, I went to see an amazing ophthalmologist at St. Vincent’s Hospital. After looking at my eyes, he realized that they were so irritated due to meibomian gland dysfunction that he could not give me an accurate prescription (which Dr. Rosenstiel would have realized if she had bothered to look at my eyes). He instructed me to go without contacts for 2 weeks (during which time I was almost blind) and use hot compresses, steroid/antibiotic eye drops, and rewetting drops. After that, I visited him again and obtained new prescriptions (contacts: OD -5.00 OS -4.00; glasses: OD -5.25 OS -4.25). Therefore, I was SEVERELY overcorrected in both eyes, which explains the headaches I had been experiencing since October. Therefore, accurate prescriptions have cost me: $302 (1st Dr. Rosenstiel exam) + $30 (2nd Dr. Rosenstiel visit) + $110 (1st ophthalmologist exam) + $185 (2nd ophthalmologist exam) = $627 NOT INCLUDING ANY GLASSES OR CONTACTS. It is REPREHENSIBLE that I had to undergo this experience at Callahan Eye Hospital, especially the inappropriate treatment by the Hospital Administrator. I have four degrees from UAB, including a PhD and an MS. My father was an ER physician and an attending at the UAB hospital for 30 years. I can NOT believe that I received such poor service from Callahan’s staff and Dr. Rosenstiel. I can not advise people enough NOT to go to Callahan.